Retail Lead, F/T - Dining Services - Roger Williams University

Job Description:

The Retail Operation Attendant Lead Personnel is responsible for providing cash operation services and completing various support tasks during the assigned shift. The hours for this position may vary and include nights and weekends.

Objectives

• Interacts professionally with other employees, customers, and suppliers.

• Performs quality work within deadlines with or without direct supervision.

• Works effectively as a team leader on all assignments.

• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Cleaning Services

• Cleans work areas, equipment and utensils, distributes supplies, utensils, and portable equipment.

• Keeps cashier area clean, utilizing proper cleaning products and adhering to established sanitation standards.

• Keeps customer tables, chairs, and counters clean and neat.

Compliance

• Interacts with co-workers to ensure compliance with company service standards, and inventory and cash control procedures.

• Monitors sanitation, food production, handling, and storage practices of assigned unit and ensures compliance with established standards.

Confidentiality

• Confidentiality extends to all matters involving the University, its agents or employees and must use professional judgment in disseminating information as part of executing specific job responsibilities.

• Respects and maintains confidentiality, parameters of operation, professional protocols, and individual privacy.

Customer Service

• Serves customers in an efficient and friendly manner, resolves customer concerns seeking assistance from supervisors or management as needed.

Food Preparation

• Stocks all customer supplies per direction of supervisor on duty.

• Stocks, prepares, cooks, and serves all menu/food related items in unit assigned.

• Washes, peels, cuts, and seeds vegetables and fruits.

Leadership

• Accurately reports all cash receipts, make deposits and file the appropriate paperwork daily.

• Consistently monitors standards and makes recommendations for improvements or cost reductions without sacrificing established service quality standards.

• Demonstrates complete understanding of departmental requirements and interprets their intent accurately to staff members. Maintains sick line and fills open positions.

• Monitors customer traffic/buying trends and makes appropriate adjustments to improve service deliver.

• Monitors daily performance and productivity of staff and ensures compliance with established timetables and quality standards.

• Posts schedule on a weekly basis.

• Routinely inspects areas of assigned responsibility and reports all substandard safety, security, or equipment conditions to Cash Operations Manager.

• Schedules employee time off according to established union contract.

• Trains staff as assigned, and assists with orientation of new employees in a timely and efficient manner.

Retail Operations

• Compiles weekly inventory of all point of sale coolers, racks and walk in coolers.

• Counts, verifies and reconciles daily sales, following all cash handling standards.

Set up and Preparation

• Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator.

• Inventories supplies daily and requisitions items as needed to meet par levels.

Additional Functions

• Monitors customer traffic/buying trends and makes appropriate adjustments to improve service delivery.

• Maintains sick line and fill open positions. Posts schedule on weekly basis.

• Under the direction of the Cash Operations Manager, schedules employee time off according to established union contract.

• Trains staff as assigned, and assists with orientation of new employees in a timely and efficient manner.

• Performs any additional duties that may be requested by the supervisor or management in charge.

• Confidentiality extends to all matters involving the University, its agents or employees and must use professional judgment in disseminating information as part executing specific job responsibilities.

FT Dining

$500 signing bonus after a 4-month satisfactory probationary period is completed

Competitive salary and excellent benefits package including health, dental, paid holidays, free parking, free meals during working hours, free uniforms, free gym membership, tuition benefits, paid employee referral program, and a generous 403(b) match

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or equivalent.

• A minimum of 3 years as a food service professional with a minimum of 1 year of supervisory experience.

• Strong background in food preparation, a la carte, fast food cooking and service.

• Ability to interact with diverse and high volume customer base in a friendly and efficient manner.

• Ability to use the time clock system properly, and record worked hours for processing.

• Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s.

• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

• Ability to answer basic questions regarding unit operations and direct other questions to appropriate parties.

• Possess the ability to meet Bon Appétit unit specific uniform standards for this position.

• Utilize all Personal Protective Equipment's per Bon Appétit guidelines.

• Wear a cut-resistant glove whenever using a sharp or potentially sharp tool or instrument.

Preferred Qualifications

• Higher Education degree.

At the University's discretion, the education and experience prerequisites may be accepted where the candidate can demonstrate, to the satisfaction of the University, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Additional Information:

Roger Williams University is an affirmative action/equal opportunity employer and committed to a diverse workforce. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law. For information on our Non-discrimination policy, visit here.

RWU prohibits all forms of discrimination on the basis of sex in its education programs and activities and is required by Title IX of the Education Amendments of 1972 (Title IX) and its implementing regulations not to discriminate in such a manner. Complaints of Title IX sexual harassment should be reported to the Title IX Coordinator at the contact information listed below. Details regarding the formal complaint process can be found here: Title IX Sexual Harassment Policy and Procedures. All complaints of sexual harassment will be taken seriously and responded to promptly. TITLE IX COORDINATOR: Dr. Jen Stanley, 1 Old Ferry Road, Bristol, RI 0280 / Phone Number: (401) 254-3123 /Email Address: jstanley@rwu.edu

Salaries for new hires at Roger Williams University usually fall between the minimum and midpoint of the salary range.

Hourly rate: $17.76

Application Instructions:

Please attach a resume. Cover letter, and list of three (3) professional references are optional. In your cover letter/letter of interest, in addition to listing how your qualifications meet the requirements of the position, please include information about how you would be able to contribute to RWU's diversity, inclusivity, and equity goals.

For more information about our Dining Services opportunities, please call our informational help line at: 401.254.3460 or email us at commonsdiningwork@rwu.edu. A manager will be in contact with you. Thank you!

Department:

Dining Services