Retail Lead Associate (Ft) Wellington

Gulfstream Goodwill Industries Foundation, Inc. Wellington , FL 33414

Posted 1 week ago

SCOPE:

Assist management staff with guest service including, questions, issues, refunds, exchanges and with the utilization/training of retail associates.

ESSENTIAL FUNCTIONS:

  • Assist store management with daily retail store operations including: cash handling, guest service, training and utilization of retail associates, store opening/closing

  • Ensure a friendly guest experience by resolving issue, answering questions, and processing exchanges and refunds.

  • Assist with the deployment and break schedules of retail associates to ensure maximum coverage is obtained.

  • Provide feedback to management to improve store layout, store cleanliness, visual merchandising, and employee performance.

  • Assist with balance of sales receipts, daily cash reports and discrepancy reports.

  • Remain observant of all activity on the sales floor to identity theft, prevent shrinkage and eliminate hazards.

  • Direct the work of store personnel: provide assistance, direction and training to maximize daily store operations.

  • Ability to present and communicate the mission and purpose of goodwill as well as explain various policies in a positive manner to both employees and guests.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

  • Demonstrate by words and actions the commitment to the goodwill mission to help people with disability and other barriers to become self-sufficient, working members of the community.

  • Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements

  • Maintain safe work area and comply with safety procedure and equipment operating rules, keeping working area in a clean and orderly condition.

  • Participate in any variety of meetings to integrate activities, communicate issues, obtain approvals, resolve problems and keep current with new developments, requirements, and policies.

KNOWLEDGE AND SKILLS:

  • Experience and education equivalent to High School diploma or GED

  • Minimum one (1) year previous cashier, sales, or public contact experience preferred.

  • Basic cash handling experience, ability to count accurately and return correct change.

  • Back computer, cash register, and POS experience

  • Ability to communicate clearly and fluently in English and understand written/verbal instructions.

  • Ability to follow instructions and attentive to details

  • Ability to deal with a wide variety of people in a positive manner; excellent guest relation skills, with ability to resolve issues.

  • Ability to work flexible and atypical hours, including evening, weekends, and holidays.

PHYSICAL REQUIREMENTS:

  • General retail environment

  • Repetitive pushing, pulling, stretching, reaching, kneeling stooping, bending and bagging of goods

  • Prolonged periods of standing, walking and sitting

  • Ability to lift and carry 20 lbs. minimum

TOOLS AND EQUIPMENT USED:

Computer and peripherals, word processing, spreadsheets and software programs, cash registers, tagging/pricing equipment, lift gear as well as standard store, office and safety equipment.

Pay: $12.00

NOP02-12

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Retail Lead Associate (Ft) Wellington

Gulfstream Goodwill Industries Foundation, Inc.