Retail Keyholder

Solstice Sunglasses Palo Alto , CA 94306

Posted 2 weeks ago

Overview

Job Title: Retail KeyholderSOLSTICE Keyholders are the Store Manager's fleet of right-hands! They are the regular openers and closers of their location, who act as the Manager-on-Duty in the absence of the Store Manager, ensuring the store consistently achieves sales goals and executes all operational functions. This position leads by example and reinforces our customer service standards with the team, representing SOLSTICE's core values and selling culture to create an outstanding store experience.

Responsibilities

Includes all Selling Specialist duties, as well as:

  • Model and lead store selling and service efforts, ensuring personal goals are met, while driving store sales and productivity

  • In the absence of the Store Manager, or as assigned, operate as the Manager-on-Duty

  • Assist with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge; coach and guide Selling Specialists and peers

  • Stay up-to-date with Corporate communication; ensure the store team is kept informed

  • Self-motivated/takes initiative to ensure all operational functions are being completed accurately and timely; delegate, direct and prioritize tasks, as needed

  • When the Store Manager is not present, communicate as needed with the store's District Manager (DM) and Regional Manager (RM)

  • Partner with SM, DM, RM and/or Loss Prevention to address concerns related to unsatisfactory performance and policy violations in a timely matter

  • Accountable to opening/closing the store on-time

  • Ensure visual, housekeeping and safety standards are upheld throughout the entire store

Qualifications

  • Prior retail or customer service experience necessary, preferably in a similar role; experience with luxury goods a plus

  • Passion for fashion, trends and style

  • Demonstrate strong leadership qualities; approachable, engaging with proven conflict resolution skills

  • Operates well in a fast-paced environment; adapts well to changes in traffic patterns, environments, tasks, etc.; proven time management and organizational skills

  • Positive attitude and approach to work; remains motivated and productive during downtime

  • Excellent verbal and written communication skills; is able to adapt style, as needed

  • Proficient in Microsoft Excel, Word and eMail

  • Strong attention to detail

  • Confident and mature

  • Reliable and punctual

  • Able to work flexible hours

  • Ability to stand for long periods of time*

  • Ability to climb a ladder

  • Ability to lift and carry 25 pounds

  • High School Diploma required; some college coursework preferred

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Retail Keyholder

Solstice Sunglasses