Retail Keyholder

Solstice Sunglasses Novi , MI 48377

Posted 2 weeks ago

Overview

Job Title: Retail KeyholderSOLSTICE Keyholders are the Store Manager's fleet of right-hands! They are the regular openers and closers of their location, who act as the Manager-on-Duty in the absence of the Store Manager, ensuring the store consistently achieves sales goals and executes all operational functions. This position leads by example and reinforces our customer service standards with the team, representing SOLSTICE's core values and selling culture to create an outstanding store experience.

Responsibilities

Includes all Selling Specialist duties, as well as:

  • Model and lead store selling and service efforts, ensuring personal goals are met, while driving store sales and productivity

  • In the absence of the Store Manager, or as assigned, operate as the Manager-on-Duty

  • Assist with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge; coach and guide Selling Specialists and peers

  • Stay up-to-date with Corporate communication; ensure the store team is kept informed

  • Self-motivated/takes initiative to ensure all operational functions are being completed accurately and timely; delegate, direct and prioritize tasks, as needed

  • When the Store Manager is not present, communicate as needed with the store's District Manager (DM) and Regional Manager (RM)

  • Partner with SM, DM, RM and/or Loss Prevention to address concerns related to unsatisfactory performance and policy violations in a timely matter

  • Accountable to opening/closing the store on-time

  • Ensure visual, housekeeping and safety standards are upheld throughout the entire store

Qualifications

  • Prior retail or customer service experience necessary, preferably in a similar role; experience with luxury goods a plus

  • Passion for fashion, trends and style

  • Demonstrate strong leadership qualities; approachable, engaging with proven conflict resolution skills

  • Operates well in a fast-paced environment; adapts well to changes in traffic patterns, environments, tasks, etc.; proven time management and organizational skills

  • Positive attitude and approach to work; remains motivated and productive during downtime

  • Excellent verbal and written communication skills; is able to adapt style, as needed

  • Proficient in Microsoft Excel, Word and eMail

  • Strong attention to detail

  • Confident and mature

  • Reliable and punctual

  • Able to work flexible hours

  • Ability to stand for long periods of time*

  • Ability to climb a ladder

  • Ability to lift and carry 25 pounds

  • High School Diploma required; some college coursework preferred

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Sales Associate Novi MI

Rockler Companies, Inc

Posted Yesterday

VIEW JOBS 3/23/2019 12:00:00 AM 2019-06-21T00:00 This is a customer service role in which the sales associate gives customer their immediate and complete attention by explaining, demonstrating and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. We are currently recruiting for a Retail Sales Associate to join our team in Novi, MI. Come work for an industry leader! Rockler Companies, Inc. is a growing national retail, direct mail and publishing organization with retail stores across the U.S. We are one of the largest online resources for woodworkers, and we work tirelessly to bring the industry's most innovative products, thinking and education to our customers. Learn more about our company at www.rockler.com! Equal Opportunity Employer/Male/Female/Disabled/Veteran Duties will include: Handle all aspects of retail sales of company products. Special emphasis should be placed on the Total solution- any related products/ services the customer might need for the project should be shown. Assist with the maintenance and merchandising of the store to maintain neat, orderly, well stocked and appealing displays. Ring sales and handle customer refunds. May assist with unloading truck, pricing, merchandising, etc. QUALIFICATIONS High school diploma or Equivalent. Knowledge of woodworking and hand tools desirable Previous retail sales experience desirable Requires an extremely strong service orientation to maximize customer satisfaction. Ability to understand situations where a return or refund of merchandise can be authorized. Ability to be a team player, outgoing, approachable and congenial. Must be able to stand for long periods of time; ability to lift up to 50 lbs and participate in team lifting. Rockler Companies, Inc Novi MI

Retail Keyholder

Solstice Sunglasses