Retail Hospitality Lead

Job Description

A Hospitality Lead- Quick Serve takes a leadership role among fellow servers in providing fast and

efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made or made fresh-to-order snacks, beverages and entrée items from Sodexo Live!'s Quick Serve menu.

Style of service may be either grab-and-go, restaurant-style or in-seat service format.

The Hospitality Lead- Quick Serve may work at various locations throughout venue decks and

concourses, including mobile stands, permanent stand fixtures or cafes/bistros. They may handle

monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and sanitation.

Support servers and act as a role model in providing outstanding service to all

Quick Serve customers.

Supporting Actions:

• Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick Serve locations at start and close of business.
• Follow all Sodexo Live! uniform and grooming standards.
• Attend pre-shift or pre-event check-in meetings and follow instructions from managers and

supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.

• Follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all

tasks.

• Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve

department employees and management.

• Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye

contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;

Demonstrate Sodexo Live! standards for guest service.

• Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.
• Continually observe surroundings and monitor guests to ensure they are properly attended to;

Immediately alert Security of any suspicious activity.

• Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information

regarding guest complaints and/or feedback to ensure that customer needs are always met;

• Make proactive suggestions for improving the customer experience at all points of sale.
• Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards

for sanitation and safe food handling. * Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and

complaints; Involve a supervisor when previous methods have been unsuccessful.

• Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.
• Perform other tasks and duties from time to time, as directed.

All staff members must pass and maintain a 10 year federally mandated background check.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!