Retail Hospitality Lead

Job Description

Retail Hospitality Lead

Job Description

Job Listing: Retail Hospitality Lead- NOLA Convention Center

Looking for a job with flexible hours that work with your schedule? This is the perfect opportunity for you.

At Sodexo Live!, we take pride in creating exceptional experiences. Our brand is dedicated to hosting events that showcase the vibrancy of our city while providing outstanding hospitality to every guest we serve. We take pride in being the #1 Event Hospitality provider.

Principal Function:

A Hospitality Lead- Quick Serve takes a leadership role among fellow servers in providing fast and

efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made or made fresh-to-order snacks, beverages and entrée items from Sodexo Live!'s Quick Serve menu.

Style of service may be either grab-and-go, restaurant-style or in-seat service format.

The Hospitality Lead- Quick Serve may work at various locations throughout venue decks and

concourses, including mobile stands, permanent stand fixtures or cafes/bistros. They may handle

monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and sanitation. Support servers and act as a role model in providing outstanding service to all Quick Serve customers.

Supporting Actions:

• Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick Serve locations at start and close of business.
• Follow all Sodexo Live! uniform and grooming standards.
• Attend pre-shift or pre-event check-in meetings and follow instructions from managers and

supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.

• Follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all

tasks.

• Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve

department employees and management.

• Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye

contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;

Demonstrate Sodexo Live! standards for guest service.

• Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.
• Continually observe surroundings and monitor guests to ensure they are properly attended to;

Immediately alert Security of any suspicious activity.

• Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information

regarding guest complaints and/or feedback to ensure that customer needs are always met;

• Make proactive suggestions for improving the customer experience at all points of sale.
• Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards

for sanitation and safe food handling. * Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and

complaints; Involve a supervisor when previous methods have been unsuccessful.

• Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.
• Perform other tasks and duties from time to time, as directed.

End Results:

100% Customer Satisfaction is achieved; Sodexo Live! is recognized at the #1 Event Hospitality provider. Quest Standards are achieved for all food safety and sanitation requirements.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

All staff members must pass and maintain a 10 year federally mandated background check.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!