Retail Gift Registry Advisor, Full Time: South Coast Plaza

Macy's, Inc. Costa Mesa , CA 92626

Posted 1 week ago

Job Overview:

The Gift Registry Advisor is responsible for providing professional and personalized services for future brides by demonstrating advanced product knowledge and building quality registrations that ensure satisfaction and drive sales. Educate couples on the home store categories and assist with registry selections to maximize potential value. Coordinate with Area Manager of the Home Division and Store Managers to promote and develop the bridal registry program with emphasis on sales and services. The associate is also responsible for fulfillment and performing other duties as necessary.

Essential Functions:

  • Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app

  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own

  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

  • Provide an exceptional customer experience by ensuring the customer is always the priority

  • Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area

  • Meet with couples, usually by appointment, to determine personal needs, develop merchandise preference list, and registry services needed

  • Demonstrate a high level of product knowledge of tabletop and home store merchandise

  • Monitor sales and registration and is responsible for achieving registration/sales objectives

  • Actively seek out guests and family members and assist with gift selections or purchases

  • Updates the Bridal Registry daily to ensure accuracy by including items purchased, adding and changing merchandise and personal information

  • Ensure that all personal information in the Gift System is complete and correct and service couples with registry updates or additions

  • Maintains clientele book to use in sending follow-ups, thank you letters, personal invitations, and other information to brides

  • Creates Registry awareness by participating in home store team meetings and training other associates

  • Works with Sales Manager to coordinate special events

  • Verify availability of selected merchandise as scheduled by reviewing reports, systems, contacting buying office, and writing special orders

  • Ensure that Registry area standards are met

  • Solicit couples and guests to open a Macy's credit card and enroll in Registry Star Rewards

  • Follow through with customer service issues

  • Assist with tabletop or home store sales as needed

  • Maintain department recovery standards; including fitting room go backs to standard, if applicable

  • Adhere to Asset Protection and inventory control and compliance procedures

  • Perform other duties as necessary

  • Follows shortage programs and procedures

  • Perform these functions in an efficient manner, as directed by the Supervisor

  • Regular, dependable attendance and punctuality

Qualifications:

Education/Experience:

  • No specific educational accomplishments are necessary.

  • Two to three years specialized selling experience such as tabletop, fine jewelry, and cosmetics or previous bridal consultant.

Communication Skills:

  • Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

  • This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level.

  • Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

  • Able to use computer system/terminals to input registry information. Excellent time management skills to effectively coordinate bridal registry program in the store. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


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Retail Gift Registry Advisor, Full Time: South Coast Plaza

Macy's, Inc.