Retail Gift Registry Advisor, Full Time: Castleton Square

Macy's, Inc. Indianapolis , IN 46218

Posted 5 months ago

Job Overview:

The Gift Registry Advisor is responsible for providing professional and personalized services for future brides by demonstrating advanced product knowledge and building quality registrations that ensure satisfaction and drive sales. Educate couples on the home store categories and assist with registry selections to maximize potential value. Coordinate with Area Manager of the Home Division and Store Managers to promote and develop the bridal registry program with emphasis on sales and services. The associate is also responsible for fulfillment and performing other duties as necessary.

Essential Functions:

  • Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app

  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own

  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.

  • Provide an exceptional customer experience by ensuring the customer is always the priority

  • Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area

  • Meet with couples, usually by appointment, to determine personal needs, develop merchandise preference list, and registry services needed

  • Demonstrate a high level of product knowledge of tabletop and home store merchandise

  • Monitor sales and registration and is responsible for achieving registration/sales objectives

  • Actively seek out guests and family members and assist with gift selections or purchases

  • Updates the Bridal Registry daily to ensure accuracy by including items purchased, adding and changing merchandise and personal information

  • Ensure that all personal information in the Gift System is complete and correct and service couples with registry updates or additions

  • Maintains clientele book to use in sending follow-ups, thank you letters, personal invitations, and other information to brides

  • Creates Registry awareness by participating in home store team meetings and training other associates

  • Works with Sales Manager to coordinate special events

  • Verify availability of selected merchandise as scheduled by reviewing reports, systems, contacting buying office, and writing special orders

  • Ensure that Registry area standards are met

  • Solicit couples and guests to open a Macy's credit card and enroll in Registry Star Rewards

  • Follow through with customer service issues

  • Assist with tabletop or home store sales as needed

  • Maintain department recovery standards; including fitting room go backs to standard, if applicable

  • Adhere to Asset Protection and inventory control and compliance procedures

  • Perform other duties as necessary

  • Follows shortage programs and procedures

  • Perform these functions in an efficient manner, as directed by the Supervisor

  • Regular, dependable attendance and punctuality

Qualifications:

Education/Experience:

  • No specific educational accomplishments are necessary.

  • Two to three years specialized selling experience such as tabletop, fine jewelry, and cosmetics or previous bridal consultant.

Communication Skills:

  • Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

  • This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level.

  • Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

  • Able to use computer system/terminals to input registry information. Excellent time management skills to effectively coordinate bridal registry program in the store. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Beauty Merchandiser Full Time Castleton Square

Macy's, Inc.

Posted 4 days ago

VIEW JOBS 12/6/2019 12:00:00 AM 2020-03-05T00:00 Love helping others find their inner beauty and build their confidence with amazing beauty products from the hottest brands? At Macy's Beauty, it's how we make magic, and it's exactly what you'll be doing as part of our Beauty team. ... More " Develop your artistic side, create customized regimes and unique, beautiful looks from top beauty brands. You'll run the business like it's your own – but with the backing of America's premier omnichannel retailer. Talk about the best of both worlds! Get top-notch paid training on our product lines as well as learn about new technology, trends, and techniques in the constantly evolving world of beauty. Get exclusive perks including samples of all kinds of amazing products and a regular product allowance to spend on your choice of full-size products (we call it "gratis," and you're going to love it.) Find your perfect look helping others find theirs – explore beauty careers in retail and join our beauty team. Job Overview: The Beauty Merchandiser is responsible for providing a great shopping experience by ensuring optimum sales floor merchandising. The Beauty Merchandiser focuses merchandising including - maintenance & replenishment, stockroom organization, GWP/PWP execution, Trend inserts and visual collateral updates, Open Sell, and merchandising. Although merchandising duties are their primary task, customers are their main priority. The Beauty Merchandiser will stop performing tasks to assist any customer needing assistance in the area. Perform other duties as assigned. Essential Functions: * Provide an exceptional customer shopping experience by ensuring both the store and online customers are always the #1 priority. * Service the customer in a helpful and friendly manner to include helping him/her find what he/she is looking for. * Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat and easy to shop store environment. * Execute front of house tasks including- placement of merchandise to standards, fixture moves, stockroom/back stock maintenance and organization, selling floor replenishment, and other duties as assigned. * Ensure a clean and organized beauty department by maintaining testers throughout, cleaning main aisle fixtures and completing replenishment of sanitary elements. * Maintains inventory in all open sell and multi-branded footprints in the department. * Facilitate Trend gondola and fixture updates. * Support Beauty Advisors during GWPs including presale pickup and organization process. * Ensure DIF process is completed in accordance with company's standards and placed in the proper waste disposal and hazmat collection areas according to store/local policies. * Participate in the physical inventory process and ensure that shortage prevention initiatives are executed. * Adhere to Asset Protection and inventory control and compliance procedures. * Perform all functions in a timely, accurate, and efficient manner and flex between tasks as directed by supervisor. * Regular, dependable attendance and punctuality. Qualifications: Education: * No specific educational accomplishments are necessary. * Previous experience in a support role is preferred. Communication Skills: * Excellent written and verbal communication skills. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter. * Able to work independently and as part of a team. * Must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * May involve moving or lifting items of at least 30 pounds. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Possess strong merchandising skills. * Possess vision and creativity. * Ability to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of radio frequency equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. – including Macy's and Bloomingdale's – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Great Perks Gratis Product Allowance Exclusive Samples Be an Artist Become an artist. Collaboration, Creativity, Culture. Macy's, Inc. Indianapolis IN

Retail Gift Registry Advisor, Full Time: Castleton Square

Macy's, Inc.