Want to bring the "care" back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need people who are passionate about helping customers look great and see great.
The General Manager (GM) is a natural leader of people and operations who runs their store with the savviness of a personal business owner who knows their way around profitability and the driving factors of success. This person cultivates a unified working relationship with the doctor to create a seamless patient and customer experience. The General Manager will also manage a service driven team to ensure a simple, human and bold patient and customer journey from doctor appointment to eyewear pickup.
Maximize the store's profitability without compromising the patient/customer experience by setting and exceeding organization's financial and performance goals
Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
Hire, train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
Remove obstacles and find resolution in the patient/customer experience when needed
Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals
License State specific responsibilities:
Analyze and interpret patients' prescriptions
Communicate as necessary with the Optometrist to ensure accuracy of prescription.
Sponsor Apprentice Opticians
HS Diploma or GED required; Bachelor's degree preferred
Three (3) or more years of related experience required
Optical management experience preferred
Licensed GMs must have a current State Opticians License
Work changing schedules to meet business demands
Work inside location
Strong organization and supervisory skills
Speak clearly and effectively
Calculate, manipulate, and interpret numbers/data
Problem solve, reason and resolve issues effectively
Use independent judgment and discretion
Meet customer expectations
Work under stress with interruptions and deadlines
Follow procedures and instructions
Use computer effectively and view computer screen
Exhibit empathy in all situations
Manage location effectively
Attention to detail
Training Requirements (where applicable)
Complete all required company training within required timeframes
Cross training in all departments as needed
Essential Responsibilities related to Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).
Essential Responsibilities related to Behavioral Characteristics:
Must be detail orientated and well organized.
Must be able to communicate clearly and effectively with other associates and clients.
Must be energetic and self-motivated.
Must be a team player.
Must be able to problem solve.
Must work onsite and participate in interactive onsite meetings on a regular and predictable basis
Must have ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.
Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.
Job Family Manager/Supervisor
Job Function General Manager Incentive Plan
Pay Type Salary