Retail General Manager - Syracuse, NY

Overview

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 260 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that's introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don't mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

As a Fleet Feet General Manager, you will ensure operational excellence and superior customer service by leading a team of Retail Experience Managers and Retail Sales Associates, or Outfitters, as we call them. The General Manager will work in partnership with the District Manager and is accountable for the successful day-to-day operations of Fleet Feet retail stores. Our General Manager steers top-level productivity, modeling the passion, commitment, and customer service Fleet Feet is known for. Through people, performance, and processes you will generate maximum sales and profitability. This position will have oversight or work to directly support merchandise, expense control, human resources management, and store operating costs. We are looking for a results-driven leader to be responsible for the overall store, customer, and community experience.

Responsibilities

• Oversee the day-to-day operations of the store(s) and ensure that the store(s) meets or exceeds sales goals and profitability targets.

• Build and maintain store staff through recruiting and selecting qualified associates.

• Provide leadership, motivation, and direction to the team.

• Utilize coaching, counseling, and corrective action techniques to enhance employee performance.

• Identify and develop employees with potential to grow by using tools such as on-the-job training, performance metrics, and performance reviews.

• Leader in customer engagement and education as it relates to proper fit, product usage, and injury treatment and prevention.

• Ensure a high level of customer service is maintained.

• Implement and uphold the Fleet Feet Outfitting Experience.

• Provide ongoing training for staff to enhance skills and knowledge.

• Implement effective inventory management measures and ensure that company policies and procedures are followed.

• Oversee the layout and visual presentation of merchandise and ensure that displays are attractive and follow brand guidelines.

• In partnership with the Marketing manager, build a strong customer base and drive sales growth by designing and implementing store events and programs.

• Be an entrepreneur within your local store by finding opportunities that tackle customer problems and create additional revenue within our area of expertise.

• Create or assist with employee schedules to ensure adequate coverage for store operations based on day-to-day sales volumes.

• Address customer and employee questions and concerns in a timely, professional manner.

• Other duties as required and assigned by the District Manager

Qualifications

• 3+ years of experience in retail leadership

• Proven track record in providing exceptional retail customer experience and in people leadership

• Builds and maintains trust from the team, staff, and customers by using sound judgment

• Passionate, positive, self-motivated and detail-oriented

• Collaborative and customer-centric

• Willing to go above and beyond when needed

• Support all Fleet Feet initiatives, activities, and functions

Perks:

• High energy and fun atmosphere

• Professional Development, training and advancement opportunities within the Fleet Feet brand

• Community involvement and community service activities

• Training Program and Product discounts

• Rich benefits plan (medical, dental, vision, 401(k), unlimited paid time off, and more)!

• 401(k) Retirement Plan for all part and full-time employees (Age 21+) with 4% employer matching and immediate vesting (company-owned stores)

• Annual bonus incentive

• Passionate team members

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value diversity and inclusion in our hiring practices, our culture, and our engagement with the community. Learn more about our Diversity, Equity and Inclusion initiatives.

Additional Requirements - Hours of work for this position are approximately 40+ hours per week. Position requires moving around for periods of 2-4 hours without a rest break, and task sequencing and the completion of complex administrative responsibilities. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces. Position is under minimum levels of day-to-day supervision. Some travel may be required for meetings, training or conferences.