Love being around people and making them happy? Good at finding just the right thing to complete an outfit? As part of our sales team, you'll do just that, bringing the Magic of Macy's to life for our customers. Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service. ... More "
So if you live on the cutting edge of fashion and have a keen eye for design, why not put that expertise to work on the sales floor? Join our team of problem solvers and doers: Apply today!
As an Omni Sales Floor Lead, you will be responsible for driving a selling and service culture that champions Omni-channel strategies and supports our My Macy's initiatives through partnership with colleagues. You will collaborate with the store team to deliver results in a friction free shopping environment and through Omni activities. Perform other duties as assigned.
Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Oversee all fulfillment and in store pickup functions to ensure tasks are expedited and completed
Participate in Omni Checkpoints to discuss & resolve the status of open aged orders and daily processes
Process shippable returns and abandoned in store pickup orders
Provide single voice to Ops/AP Manager, Receiving Team Manager, Merchandise Team Manager and My Shop Managers regarding daily activity
Ensure that all fulfillment selling/Omni coverage shifts are filled and assist in training of new colleagues as needed
Utilize daily fulfillment workload planner to ensure adequate scheduling and flex resources as needed
Monitor dashboard/alerts to ensure timely completion of BOPS (Buy Online Pickup in Store) process
Utilize reporting to ensure achievement of daily metrics (fill rate, Speed to Ship, BOPS Ready On Time, etc.)
Provide an exceptional customer experience by ensuring the customer is always the priority
Participating in other support functions as needed
Assist and satisfy the needs of our in store and online customer
Be proficient in SP Manager, myShip, handheld devices, POS and MPOS systems including Search and Send and BOPS
Ensure all procedures, policies, and standards are understood and followed by colleagues
Monitor resources and flex based on customer traffic patterns
Perform all functions in an efficient manner, as directed by the People Leader
Regular, dependable attendance and punctuality
High School diploma or equivalent required.
A minimum of one year of experience in a sales related role required.
Previous supervisory experience is preferred.
Self-starter, able to work independently and as part of a team and must have good time management skills.
Demonstrates ability to build relationships and convert customers into a client.
This position involves constant moving and standing.
Involves standing a minimum of two consecutive hours.
Involves lifting at least 30 lbs.
May occasionally be involve stooping, kneeling, crouching, and climbing ladders.
May involve reaching above eye level.
Ability to follow through on projects in a timely manner.
Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment.
This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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