Retail Fulfillment Associate, Flex: Cambridgeside Galleria

Macy's, Inc. Cambridge , MA 02138

Posted 3 months ago

Job Overview:

As an Omni Team Colleague, you will be responsible for driving a selling and service culture that champions Omni-channel strategies and supports our My Macy's initiatives through partnership with colleagues. You will collaborate with the store team to deliver results in a friction free shopping environment and through Omni activities. Perform other duties as assigned.

In a Flex (Flexible Work Team) position, while you won't have assigned shifts or guaranteed hours each week, you'll have maximum flexibility to earn money and a generous employee discount - around your personal schedule. On key days or peak shopping times you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.

Essential Functions:

  • Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.

  • Process shippable returns and abandoned in store pickup order.

  • Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders.

  • Pick Not Found merchandise to improve fill rate.

  • Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority.

  • Participating in other support functions as needed.

  • Assist and satisfy the needs of our in store and online customer.

  • Be proficient in myShip, handheld devices, POS and MPOS systems including Search and Send and BOPS.

  • Ensure all procedures, policies, and standards are followed.

  • Perform all functions in an efficient manner, as directed by the People Leader.

  • Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

  • High School diploma or equivalent required.
  • A minimum of one year of experience in a sales related role required.

Communication Skills:

  • Ability to effectively communicate and present information to customers, peers and all levels of management.

Mathematical Skills:

  • Basic math functions such as addition, subtraction and calculating percentages coupled with ability to use mobile devices

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team and must have good time management skills.

  • Demonstrates ability to build relationships and convert customers into a client.

Physical Demands:

  • This position involves constant moving and standing.

  • Involves standing a minimum of two consecutive hours.

  • Involves lifting at least 30 lbs.

  • May occasionally be involve stooping, kneeling, crouching, and climbing ladders.

  • May involve reaching above eye level.

Other Skills:

  • Ability to follow through on projects in a timely manner.

  • Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


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Retail Fulfillment Associate, Flex: Cambridgeside Galleria

Macy's, Inc.