Retail Division Manager

Midvale - 8137 State Street

Job Title: Retail Division Manager

Job Type: Full Time

About the Company: RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services. Our location is currently looking for a motivated Driver with a strong work ethic. Please apply or share with your friends today!

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Disability insurance

• Health insurance

• Health savings account

• Life insurance

• Paid sick time

• Paid time off

• Vision insurance

Job Objective: To establish and maintain long-term customer relationships by servicing assigned accounts, building new relationships with prospective accounts and providing outstanding customer service. To oversee and support convenience station and cardlock management and operations, and open dealer contract requirements. This position supervises supervisors.

Essential Duties and Responsibilities:

In addition to the essential job functions described below, all associates will perform duties requested by management. Assigned responsibilities and duties may vary based upon location size and operation.

Interacts Frequently With: Customers; Vendors; Operations/ Lubes/ Fuel Managers; Credit Manager; Convenience Store Supervisors, Assistant Supervisors and Associates, Sales Associates

Customer Relations

• Meet or exceed sales and profit goals established in consultation with branch management

• Develop and maintain relationships with assigned customers to include key accounts and potential customers

• Present new products to customers

• Ensure follow up with customers on orders and inquiries

• Maintain and update customer pricing

Leadership

• Ensure customer satisfaction

• Promote company capabilities to customers

• Promote Marketing promotions and programs to customers

• Develop and maintain vendor relations

• Meet vendor contract requirements for volume and image standards

• Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)

• Address and resolve customer complaints in a timely basis

• Involved in training other associates and acting as a mentor

• Assist in development of Annual Strategic Planner to include the sales budget for customer list

• Monitor sales trends and product performance results

• Coach inside sales associates on account planning to grow accounts and serve the customer more effectively.

• Continually enhance sales skills in order to promote professional image

Travel

• Maintain face-to-face contact with Convenience Station Supervisors and/or their operations at least 2 times per month

• Build and maintain relationships with dealers, including periodic face-to-face visits

• Required overall travel estimated 30%, although it will be necessary to travel more or less at times

Accountability and Specific Duties

• Maintain an acceptable gross profit margin at each location, both company-owned and dealer sites

• Oversee inventory and sales reports are accurate and timely

• Supervise Convenience Station Supervisors in all aspects of their duties

• Check paperwork and receipts as necessary for accuracy and completeness

• Enter and send payroll to Midvale office bi-weekly

• Oversee price changes as necessary

• Ensure compliance with all policies and procedures