Retail Distribution Center Outside Service Technician

Service Technician is primarily responsible for the repair of case goods, leather and upholstery furniture. Completing minor furniture repair on all types of product damage, including handling or damages that may occur with furniture purchased in customers homes.

Responsibilities:

Maintains a high level of professionalism and customer service with both internal and external customers, on the phone and in person.

Performs in-home furniture repairs. Goal is 85% completion.

Accurately report situations that occur when repairs cannot be completed.

Must be able to assess damages to determine cause. For example, Driver, Mfg., Customer abuse.

Must maintain safe driving record.

Must maintain clean and stocked service vehicle and records.

Must be able to use digital camera, Possess good communication skills written and orally.

Report mechanical condition of service vehicle daily.

Respect customer's property and prevent in home damage due to own actions. Is able to burn in small scratches, repairs cracks and splits on edges, repairs small leather/vinyl defects utilizing heat cure, adds graining on edge piece repairs, blend colors and sheen in small areas.

Performs simple replacement part repairs. Tracks and monitors replacement parts.

Maintains proper safety usage of all products that are used within customers' homes

Job Type: Full-time

Schedule: 8 hour shift

License/Certification: Driver's License (Required)

At Ashley, we're more than a business…we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders.

We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo.

It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. Ready to grow?

You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business. Apply today and find your home at Ashley!

Compensation: This position pays an hourly rate of $20.00

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation.

Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process. Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need.

Expected hours: 40 per week