Apple Inc. Santa Clara , CA 95051
The Apple Digital Store User Acceptance Testing area is a fast paced and ever evolving business environment. This is an opportunity to oversee the Online Store project portfolio from a testing perspective on behalf of the business.
It requires competence in global resource planning, cross-functional collaboration, as well as the reporting and administration of testing readiness and progress from resource, environment, and timeline perspectives. As a UAT leader, it will be important to take the initiative to identify, drive, and evangelize testing and validation improvement opportunities. A key to success will be the ability to gain alignment by proactive partnering and effective communication with all levels across both the Business & IS&T communities.
4-7 years experience leading the user test effort for system implementations of all sizes, including large, cross-functional E-Commerce or contact center initiatives
Proficient at managing multiple efforts simultaneously, in an environment with ambiguity and frequent changes in timeline and strategy Self motivated, proactive and able to work under minimal supervision at detailed levels while taking account of interdependencies at higher levels
Able to combine strategic thinking with hands on execution
Outstanding verbal and written communication skills with both technical and functional audiences
Ability to navigate complex organizational structures and build consensus
Proficiency with Apple's Radar testing application a plus
Tech savvy, must have strong integrated systems understanding
Experience managing global projects with a distributed team
Some travel may be required, both domestic and international
Work with Retail Digital Operations leadership and leaders of Online partner organizations to expand the scope of testing and validation into all aspects of the Digital Store.Work together with the IS&T Digital Retail Testing Services leadership to continuously optimize the use of this increasingly important testing team as they expand their Online integration testing scope. Collaborate closely with a broad, global, cross-functional team including:
Retail Online business functions such as Product Management, Contact Center Project Mgrs, Sales and Service, Order Administration Partner business teams such as Operations, Retail Stores, Finance, iTunes and AppleCareIdentify, drive and evangelize validation best practices and testing optimization opportunities such as order placement automation, risk based test planning, and real time progress reporting for use across many different types of testing such as UAT, PVT, content validation.Track the calendar of Digital Retail releases and corresponding milestones and ensure the relevant partner testing teams are resourced and engaged by specific milestones. Work with Product Managers and Contact Center Project Managers to determine appropriate level of testing support required for Retail Online capital projects. Establish roles and responsibilities based on level of support.Manage large, complex cross-functional UATs by providing leadership and daily management throughout the planning, scripting and execution phases of testing.Represent Digital Retail in cross-functional testing forums focused on improving the Apple user acceptance testing experience across the organization.Enhance and evolve standard templates for key testing milestones such as user acceptance testing Kick-offs, Test Summit Agendas, Planning and Execution status reporting, and Go / No Go decisions