Retail Department Manager

H&M Carlsbad , CA 92008

Posted 2 months ago

Here's what's possible for H&M DEPARTMENT MANAGERS:

Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service and department profitability to coaching teams within a department. And they're tasked to do it all according to H&M values, standards, policies and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what's possible for everyone around them.

Title: Department Manager

Function: Sales

Department: Store

Reports to: Store Manager

Direct Reports: Department Supervisor, Sales Advisor(s)

Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.

Job Responsibility including but not limited to:

With people

  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager

  • Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager

  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions

  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

  • Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability

  • Proactively ensure your team has knowledge on all product, campaign,

  • promotion, display guidelines and merchandise information

  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M's expectations

  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations

  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals

  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability

  • Responsible for knowledge and completion of cash office operational functions

  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety

  • May be assigned overall store responsibility in absence of Store Manager

Customer Service

  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:

  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability

  • Accurately record sales and worked hour figures

Minimum Candidate Qualifications:

  • High School graduate or equivalent. Associate's or Bachelor's Degree preferred

  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience

  • Ability to lift in excess of 20 pounds

  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

  • Ability to climb a ladder and use a stepstool

Competencies:

  • Exceptional customer service and interpersonal skills

  • Proven organizational and analytical skills

  • Ability to be proactive to drive sales by creating selling opportunities

  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge

  • Ability to take own initiative and work under own direction

  • Ability to work strategically, tactically and operationally

  • Able to multi-task in a fast paced environment

  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity

  • Ability to provide feedback in a constructive and professional way

  • Ability to handle conflict and resolve problems constructively

  • Experience in administrating progressive discipline process and performance management

  • Basic computer skills, such as browser navigation, software interaction and data entry are needed

  • Open availability including evenings and weekends

  • Minimal travel required as necessary (i.e.Workshops)

Job Status: Non-Exempt, Hourly

EEOC Classification: SLS


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Department Administrator

Ionis Pharmaceuticals

Posted 7 days ago

VIEW JOBS 1/18/2020 12:00:00 AM 2020-04-17T00:00 Ionis Pharmaceuticals, Inc., located in the North San Diego County city of Carlsbad, was founded in 1989 and was purposely designed to create a better, more efficient drug discovery platform, establish a new innovation-centered business model, and maximize the value of every medicine created and get it to the people who need it most as quickly and as efficiently as possible. With the RNA molecule as the basis of our novel drug discovery platform, we are targeting an unprecedented range of therapeutic areas. Our antisense therapies are disrupting diseases and changing their course—from the rarest of conditions, to those that impact millions of people. We currently have three commercial products and more than 40 potentially transformative medicines in our pipeline designed to treat a broad range of diseases. Ionis is a challenging, motivating and rewarding environment designed to foster innovation and scientific excellence. Our success is a direct result of our outstanding employees. We are interested in bringing together individuals with different skill sets into this creative environment to be part of a productive team. Join us and experience our unique culture while you develop and expand your career. Department Administrator We are seeking an individual with exceptional administrative skills to provide support to our Corporate & Commercial Operations, Business Development and Alliance Management teams. RESPONSIBILITIES: * Maintain department calendars, i.e. scheduling meetings, conferences, teleconferences & webinars * Provide general administrative support, including: copying, filing, telephone coverage, data entry, correspondence, document compilation and management * Monitor and maintain emails; ensuring appropriate action taken * Update and maintain department contact database * Organize department files and documents * Coordinate department meetings ensuring distribution of key materials * Arrange and coordinate on-site and off-site events * Ensure timely distribution of reports to stakeholders * Manage all aspects of travel (domestic and international) and preparing expense reports in a timely manner * Assist with department budget * Maintain department office supplies * Contribute to the broader team by supporting individuals in various ways as requested * Provide back up support to administrative staff and company receptionist as needed * Other duties as assigned REQUIREMENTS: * At least 5 year's administrative experience * Demonstrated professionalism and experience interacting daily with executives both internally and externally * Ability to maintain confidential information * Requires strong MS Office skills; experience with Concur a plus * Excellent attention to detail and a strong work ethic under the pressure of deadlines * Team player who thrives in a fast-paced environment * Problem-solver with the ability to multi-task * Ability to take direction from multiple supervisors and prioritize assignments to meet all deadlines * Strong oral and written communication * Prior biotech/pharmaceutical experience a plus but not required * Proven ability of being productive and successful in an intense work environment Please visit our website, www.ionispharma.com, for more information about Ionis and to apply for this position; reference requisition #TEMPO02195 NO PHONE CALLS PLEASE. PRINCIPALS ONLY. Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers. Ionis Pharmaceuticals Carlsbad CA

Retail Department Manager

H&M