Retail Department Manager

H&M Carlsbad , CA 92008

Posted 3 months ago

Here's what's possible for H&M DEPARTMENT MANAGERS:

Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service and department profitability to coaching teams within a department. And they're tasked to do it all according to H&M values, standards, policies and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what's possible for everyone around them.

Title: Department Manager

Function: Sales

Department: Store

Reports to: Store Manager

Direct Reports: Department Supervisor, Sales Advisor(s)

Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.

Job Responsibility including but not limited to:

With people

  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager

  • Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager

  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions

  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

  • Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability

  • Proactively ensure your team has knowledge on all product, campaign,

  • promotion, display guidelines and merchandise information

  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M's expectations

  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations

  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals

  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability

  • Responsible for knowledge and completion of cash office operational functions

  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety

  • May be assigned overall store responsibility in absence of Store Manager

Customer Service

  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability:

  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability

  • Accurately record sales and worked hour figures

Minimum Candidate Qualifications:

  • High School graduate or equivalent. Associate's or Bachelor's Degree preferred

  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience

  • Ability to lift in excess of 20 pounds

  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

  • Ability to climb a ladder and use a stepstool

Competencies:

  • Exceptional customer service and interpersonal skills

  • Proven organizational and analytical skills

  • Ability to be proactive to drive sales by creating selling opportunities

  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge

  • Ability to take own initiative and work under own direction

  • Ability to work strategically, tactically and operationally

  • Able to multi-task in a fast paced environment

  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity

  • Ability to provide feedback in a constructive and professional way

  • Ability to handle conflict and resolve problems constructively

  • Experience in administrating progressive discipline process and performance management

  • Basic computer skills, such as browser navigation, software interaction and data entry are needed

  • Open availability including evenings and weekends

  • Minimal travel required as necessary (i.e.Workshops)

Job Status: Non-Exempt, Hourly

EEOC Classification: SLS


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Retail Department Manager

H&M