Retail Customer Service

Ezcorp, Inc. Harvey , IL 60426

Posted 2 months ago

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Retail Customer Service Representatives (Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

  • Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program

  • Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour

  • Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position

  • Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Team Members:

  • Competitive Wages

  • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance

  • Comprehensive Health Insurance Package

  • Great Working Hours

  • 401(k) with Company Match

  • Generous Paid Time Off

  • Holiday Pay

  • Store Discount

Here's what you can expect as a Retail Customer Service Representative (Pawn Broker):

This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include, but are not limited to:

  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone

  • Processing sales, loans, and extensions

  • Performing opening and closing store procedures

Requirements for the Customer Service Representative (Pawnbroker) role include:

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:

  • High school diploma or GED

  • Minimum 1 year of customer service experience or retail experience

  • Excellent communication and interpersonal skills

  • Work well independently and as member of a team

  • Ability to multitask

  • Able to pass a criminal background check and drug test

  • Adhere to all Company policies, procedures, and regulations

  • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus

  • Sales background, a plus

  • Bilingual, a plus

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

Dollar Tree

Posted 2 weeks ago

VIEW JOBS 3/15/2020 12:00:00 AM 2020-06-13T00:00 Job Description General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties and Responsibilities: * Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean, well-stocked store for customers during their shopping experience. * Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. * Independently stocks shelves and recovers merchandise in the store. * Accurately handles customer funds and processes transactions using the POS system. * Remains constantly aware of customer activity to ensure a safe and secure shopping environment. * Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation . Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Job Description General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties and Responsibilities: * Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean, well-stocked store for customers during their shopping experience. * Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. * Independently stocks shelves and recovers merchandise in the store. * Accurately handles customer funds and processes transactions using the POS system. * Remains constantly aware of customer activity to ensure a safe and secure shopping environment. * Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation . Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Dollar Tree Harvey IL

Retail Customer Service

Ezcorp, Inc.