Retail Customer Service Associate

Fedex Cross Border Aspen , CO 81612

Posted 1 week ago

Company: FedEx Office

Job Title: Retail Customer Service Associate

Job Requisition Number: RC333689

Locations:

411 S Spring St

Aspen, Colorado 81611

Category: Retail

Type: Full Time

Work Shift: FXO_Any

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Follows instructions of supervisors and assists other team members in performing store functions

  • Assists in the training of store team members

Service

  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need

  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services

  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer

  • Takes complex customer orders using order systems and provides accurate pricing information

  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents

  • Maintains a safe, clean and orderly retail Store

Profit

  • Ensures confidentiality of customer data and careful handling of documents, media, and packages

  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change

  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability

  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage

  • Takes preemptive action to prevent errors and waste

  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

  • Performs multiple tasks at the same time

  • Looks for opportunities to improve knowledge and skills within the retail Store

  • Able to operate with minimal supervision

  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook

  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or equivalent education

  • 6+ months of specialized experience

  • Excellent verbal and written communication skills

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

THE GOOD STUFF

  • Variety! Connect with our valued and diverse customers to provide custom solutions.

  • Get creative! Collaborate with customers to build top notch and complex projects.

  • Never a dull moment! Fast-paced and exciting environment.

  • Professionalism! Refine your skills and add value to your talents.

  • Opportunities! At FedEx Office it is not just a stable job, but the opportunity to build a career.

  • Comprehensive and competitive benefits eligibility Medical, Dental, Vision, EAP. 401K Disability, Life Insurance, ESPP, Sick Time, Holiday Pay, Vacation Pay C

  • Compensation: $14.77 - $20.34

ESSENTIAL FUNCTIONS:

  • Ability to stand during entire shift, excluding meal and rest periods

  • Ability to move and lift 55 pounds

  • Ability, on a consistent basis, to bend/twist at the waist and knees

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to work with minimal supervision

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.

  • Applies Quality concepts presented at training during daily activities.

  • Supports FedEx Office Quality initiatives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Supervisor Winter Seasonal Aspen CO

Vail Resorts

Posted 6 days ago

VIEW JOBS 5/11/2021 12:00:00 AM 2021-08-09T00:00 Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.    Retail Supervisor assists the management staff in ensuring operations and functions of the store to attain maximum profitability, productivity, and a world-class guest experience.   Job Responsibilities (but not limited to):  * Maintaining and administering operational expectations by following company policies and guidelines * Maintain and model tune and cleanliness standards as set forth by the Store and Regional Manager * Ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service * Maintain all company paperwork according to policies and standards * Manage inventory control and meet or exceed inventory goals * Enforce company cash handling and other Loss Prevention policies and procedures * Remain current on new industry products and trends; demonstrate knowledge of products * Be energetic, motivated and possess the ability to multi-task * Communicate ideas or issues with the store manager * Travel between stores, specified locations, load and unload daily inventory into company vehicle * Account for all merchandise via a delivery log system * Operate and maintain standard tools including hand tools, dolly carts, motorized equipment * Ensure all necessary tools and supplies are kept in stock and safely locked in authorized location * Document and follow all driving and delivery procedures * Elevate any safety issues to Management that may occur at a store or designated drop off/pick up locations in a timely manner to ensure that there is neither a loss to the company, or uncontrollable situation with a customer or associate   Qualifications: * Must possess an unexpired U.S. driver’s license – required * Must be able to pass MVR requirements set forth by Vail Resorts * Maintain a working knowledge of products and trends within the industry * 1 year of snow sports retail experience preferred * 1 year of management experience preferred * Ability to communicate fluently with co-workers and guests in accurate spoken and written English required * Commitment to exceptional customer service * Basic computer skills * Multi-task, with a strong attention to detail * Ability to work a flexible schedule; including nights and weekends * Attention to detail * Safety Conscious ability to lift skis, snowboards, roll ski racks over snow and ice, carry heavy items up and down stairs * Must be able to work with heavy machinery * Must be willing to drive 14’ box truck in hazardous, winter conditions, in and out of small alleyways * Must be able to operate a truck lift gate and load full ski racks onto and off of truck using lift gate   The budgeted range starts at $13.25 - $19.50. Actual pay will be adjusted based on experience. The perks and benefits include * Free ski passes for employees * 401(k) retirement plan * Accrued Sick Time * Discount lift tickets for friends and family * Free ski lessons * Discounted lodging, food (including $5 meals), gear, and mountain shuttles * Discounted bike haul & golf * Excellent training & professional development Seasonal Full Time roles are eligible for the above, plus… * Critical Illness and Accident plans * Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours) * Free ski passes for dependents Operating a ski shop in Aspen is . . . well . . . kind of a big deal. The world's biggest outdoor hobbyist and the most discriminating travelers make their way to this high alpine location every winter. And as high as our elevation are the expectations of our guests. We take our job-outfitting locals and visitors alike for the ultimate winter experiences-very seriously. Our staff takes pride in outfitting every customer with exactly what they need, sharing their outdoor expertise in the process. Our employees at Aspen Sports love the outdoors and love working with the top of the line gear the store offers. Join our team of adventure enthusiasts and see where your passion can take you. www.vailresortscareers.com Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 305907 Vail Resorts Aspen CO

Retail Customer Service Associate

Fedex Cross Border