Retail Customer Service Associate

Fedex Anchorage , AK 99501

Posted 2 months ago

Job Number: 1957864BR

Employment Type: Regular Full-Time

Job Category: Retail

Shift: Any

Region: 038 : Northwest

Address Line 1: 2210 E Northern Lights Blvd

City: Anchorage

State: Alaska

Zip Code: 99508

Career Preview

To learn more about working at our FedEx Office Stores, follow the link below for an inside look at a career with us.

FedEx Office Career Preview

Position Summary

At FedEx Office, team members with a passion for delivering the best customer service, who are confident and knowledgeable, make all the difference. Apply today to bring your friendly face and positive attitude to support our customers in a retail location. You can make a positive impact in the lives of our customers each and every day!

The Good Stuff

  • Variety! Connect with our valued and diverse customers to provide custom solutions.

  • Get creative! Collaborate with customers to build top notch and complex projects.

  • Never a dull moment! Fast-paced and exciting environment.

  • Professionalism! Refine your skills and add value to your talents.

  • Opportunities! At FedEx Office it is not just a stable job, but the opportunity to build a career.

  • Comprehensive and competitive benefits.

About FedEx Office

At FedEx Office, we help transform ideas from digital to physical by enabling customers to print and ship what, when and where they want, with the peace of mind expected of FedEx. FedEx Office is an equal opportunity employer. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Follows instructions of supervisors and assists other team members in performing store functions

  • Assists in the training of store team members

Service

  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need

  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services

  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer

  • Takes complex customer orders using order systems and provides accurate pricing information

  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents

  • Maintains a safe, clean and orderly retail Store

Profit

  • Ensures confidentiality of customer data and careful handling of documents, media, and packages

  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change

  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability

  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage

  • Takes preemptive action to prevent errors and waste

  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self Management

  • Performs multiple tasks at the same time

  • Looks for opportunities to improve knowledge and skills within the retail Store

  • Able to operate with minimal supervision

  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook

  • All other duties as needed or required

Minimum Qualifications and Requirements

  • High school diploma or equivalent education

  • 6+ months of specialized experience

  • Excellent verbal and written communication skills

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

ESSENTIAL FUNCTIONS:

  • Ability to stand during entire shift, excluding meal and rest periods

  • Ability to move and lift 55 pounds

  • Ability, on a consistent basis, to bend/twist at the waist and knees

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to work with minimal supervision

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. FedEx Office encourages all qualified applicants, including those with criminal histories, to apply for any open position.

America's military veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@fedex.com.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Specialist Iii Customer Service Sales

GCI

Posted 2 days ago

VIEW JOBS 1/24/2020 12:00:00 AM 2020-04-23T00:00 GCI's Customer Service Sales Specialist III will be the face of our company to thousands of customers and potential customers across the state of Alaska. As the face of the company's retail sales team, you will drive our in-store sales with your enthusiasm about the latest innovative technology and your top-notch customer service; listening to customer needs and finding just the right solution to meet their needs. With your support and our Company's products and solutions, turning our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work and play. Provide high quality service and promote company's value by proactively acquiring, up selling, cross selling and retaining customers across applicable product lines. Essential Duties of the Customer Service Sales Specialist: Customer Focus and Sales: With your extensive knowledge of the latest products, coupled with your knowledge of the most competitive pricing plans available, you will utilize your exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows you to build trust, educate your customers, and offer a variety of options and solutions. You will assist customers in a professional manner by providing the ultimate customer experience; * Meet and exceed all performance and sales goals/metrics * Identify and act upon opportunities to upsell additional products and services to new and existing customers * Create a first-class customer service experience * Handle all customer service issues in a timely and professional manner * Be enthusiastic and professional with your peers and our customers. * Respond to all customer service inquiries about our products and services; Communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments. * Consult with customers in order to determine their needs * Recommend the appropriate products and services Training: * Remain current and knowledgeable of all company products including accessories, service plans, promotions, features and taxable billing. * Attend on-going training on Company products, services and applications * Maintain knowledge of competitor's offers and provide feedback to management about the newest competitor pricing and offers. * Cross-train within other sub-groups to strengthen network, telephony, and computer related technical skills. * Remain current regarding latest data/entertainment technology and devices, such as Wi-Fi, data services, TV entertainment devices a must. System & Store Maintenance: * Maintain a clean and organized work stations, retail store lobby, and equipment room. * Daily review of product displays to assure they are in working condition, appropriate phones/accessories are displayed, and are clean. * Participate in ordering on-hand stock levels and supplies as necessary. * Responsible for daily transactions, reconciliation and assurance that negotiable item is secure. * Take appropriate action on accounts; completing system maintenance and paperwork accurately and thoroughly; accurate and timely handling of retail administrative tasks of sales including: accurate pricing, completion of customer contracts, data entry in systems, following inventory processes, troubleshooting, entering orders and data correctly Knowledge, Skills and Abilities: * Knowledge of telecommunications industry, products, services and customer service activities. Promote sales, retain customers and ensure customer satisfaction. * Communication Skills: demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by the company for customers and/or interaction with service personnel; demonstrated ability to accurately log verbally received information in written and/or electronic format. Technical skills needed to provision and troubleshoot. Excellent command of the English language required. Multi-language speakers encouraged. * Demonstrated knowledge of windows applications such as but not limited to Excel, Word, Outlook and Access database applications. Competent using technology based applications i.e., Internet, cell phones, or equivalents. * Ability to use a keyboard and 10-key calculator proficiently. * Demonstrated knowledge of Basic math and accounting with ability to accurately process, reconcile and electronically track cash transactions and prepare deposit slip information. * Interpersonal Skills: must to able to work well with others under stressful, time restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers. * Demonstrated problem-solving skills, work well in a team-oriented environment, and provide an excellent customer experience. * Ability to solve or escalate problems with a successful resolution. * Ability to prioritize and handle multiple tasks with independent decision making. * Adherence to Company policies and procedures regarding customer service, product lines/campaigns/promotion, collections, design, installation, repair, commercial accounts, associated billing systems and databases, as provided and recommended. * Ability to support and promote the GCI Declaration of Principles, Basic Principles and Company Code of Business Conduct and Ethics. Must be able to Adhere to company confidentiality, proprietary and customer account information. Intermediate level within the Customer Experience team. Works under minimal supervision and has a proficient understanding of the company's product line, sales, and customer interaction. Ability to recognize deviation from procedures and confirms with senior team and/or management appropriate resolution next steps. Performs higher level work with minimal instructions on assignments and escalated customer issues. Assist with escalated customer issues and ability to problem solve up to an escalating to appropriate department for resolution. Has technical information regarding equipment installation procedures and troubleshooting skills; communicates effectively when handling customer inquiries/complaints or with service staff. Participates with mentoring junior specialists and supports senior staff. Meets sales goals. Minimum Qualifications: * Minimum of four years customer service and/or sales experience required. One year in a telecommunications industry preferred. Must be knowledgeable with at least three or more company product lines. * High School diploma or equivalent required. Associate's degree in communications, marketing, business highly desired. * Certifications: Industry specific certifications are highly valued. Preferred: Microsoft or other IT related certification Physical Requirements: Ability to perform sedentary and repetitive work. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Ability to lift and carry up to 20 lbs. Daily office tasks frequently involve operation of standard office equipment, (phone, fax, copier), and computer and processing of paperwork. Working Conditions: Most activities conducted in office environment under pleasant climatic conditions. Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged. Work can involve long periods using telephone and computer terminals or the equivalents. Position requires working a rotating flexible scheduled work schedule up to and including; overtime, on-call, and/or additional time on weekends, holiday, evenings, and/or additional time before or after normal shift hours and at other company retail locations. A neat, clean, professional appearance; must be consistent, reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude required. Working Conditions: Ability to work with customers on retail floor at product displays to assist customers with selections. This action may require long periods of standing. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. As such, you will be required to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance and a satisfactory driving record. Occasional use of personal vehicle may be required to travel to other company facilities. EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. Dj 11.2019 GCI Anchorage AK

Retail Customer Service Associate

Fedex