Retail Customer Service Associate

Fedex La Jolla , CA 92037

Posted 4 weeks ago

Company: FedEx Office

Job Title: Retail Customer Service Associate

Job Requisition Number: RC424877

Locations:

8849 Villa La Jolla Dr

La Jolla, California 92037-1965

Category: Retail

Type: Full Time

Work Shift: FXO_Any

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Follows instructions of supervisors and assists other team members in performing store functions

  • Assists in the training of store team members

Service

  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need

  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services

  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer

  • Takes complex customer orders using order systems and provides accurate pricing information

  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents

  • Maintains a safe, clean and orderly retail Store

Profit

  • Ensures confidentiality of customer data and careful handling of documents, media, and packages

  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change

  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability

  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage

  • Takes preemptive action to prevent errors and waste

  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

  • Performs multiple tasks at the same time

  • Looks for opportunities to improve knowledge and skills within the retail Store

  • Able to operate with minimal supervision

  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook

  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • High school diploma or equivalent education

  • 6+ months of specialized experience

  • Excellent verbal and written communication skills

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

  • Ability to stand during entire shift, excluding meal and rest periods

  • Ability to move and lift 55 pounds

  • Ability, on a consistent basis, to bend/twist at the waist and knees

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to work with minimal supervision

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggests areas for improvement in internal processes along with possible solutions.

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.

  • Applies Quality concepts presented at training during daily activities.

  • Supports FedEx Office Quality initiatives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Whole Foods Located In Del Mar CA

Whole Foods Market

Posted 1 week ago

VIEW JOBS 10/4/2021 12:00:00 AM 2022-01-02T00:00 a one-time bonus payout of $2/hr for all hours worked between 10/4/21 and 1/2/22 Located at the Whole Foods in Del Mar, CA Provides support as a Multi-Team Team Member, performing duties related to customer service, stocking, and sanitation in assigned department(s). All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. Team Leaders are required to spend significant time on the floor, engaging with customers, and pitching in to help whenever and wherever needed. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Responsibilities * Follows department procedures for preparing, storing, rotating, and stocking of product. * Prepares, packages, weighs, and prices products for sale. * Monitors product quality and freshness and ensures proper product rotation. * Ensures cases and shelves are clean and well-stocked. * Completes spoilage, sampling, temperature, and sweep logs as required. * Assists with periodic inventory checks. * Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings. * Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. * Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product. * Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices. * Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards. * Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing. * Immediately reports safety hazards and violations. * Performs other duties as assigned by store, regional, or national leadership. Knowledge, Skills, & Abilities * Ability to sell proactively. * Ability to learn basic knowledge of all products carried in department * Ability to visually examine products for quality and freshness. * Proactively reads labels and familiarizes oneself on various products. * Strong to excellent communication skills and willingness to work as part of a team. * Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors. * Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members. * Ability to follow directions and procedures; effective time management and organization skills. * Passion for natural foods and the mission of Whole Foods Market. * Strong work ethic and ability to work in a fast-paced environment with a sense of urgency. * Understanding of and compliance with WFM quality goals. Desired Work Experiences * No prior retail experience required. Physical Requirements/Working Conditions * Must be able to lift 50 pounds. * In an 8-hour work day: standing/walking 6-8 hours. * Hand use: single grasping, fine manipulation, pushing and pulling. * Work requires the following motions: bending, twisting, squatting and reaching. * Exposure to FDA approved cleaning chemicals. * Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit. * Ability to work in a wet and cold environment. * Ability to work a flexible schedule including nights, weekends, and holidays as needed. * Ability to use tools and equipment, including box cutters, knives, electric pallet jacks, forklifts, hand trucks, six-wheel carts, balers, and other heavy machinery. Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market La Jolla CA

Retail Customer Service Associate

Fedex