Jpmorgan Chase & Co. Tempe , AZ 85280
Posted 3 weeks ago
JobID: 210507993
Category: Account Service
JobSchedule: Full time
Posted Date: 2024-04-09T18:08:49+00:00
JobShift: Variable
:
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
Job Requirements:
Work in a call center environment that requires 100% phone-based customer interaction
Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills:
Reading and speaking in both Spanish and English fluently is required for this role
Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma or GED required
Preferred qualifications, capabilities, and skills:
Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Hospitality, Restaurant or Retail industry
Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Jpmorgan Chase & Co.