Retail Cosmetics Sales Counter Manager - Estee Lauder, Louis Joliet - Full Time

Macy's, Inc. Joliet , IL 60432

Posted 2 months ago

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview:

The Director, Asset Protection Investigations and Analytics will contribute to the development of Asset Protection (AP) programs by providing leadership to Central Investigations, store and field AP teams in initiating and executing programs that reduce shortage exposure, mitigate theft and maximize profitability. The Director will prepare and develop reporting that provides predictive forecasting and trend analysis to mitigate current and future business challenges. The Director will analyze situations, provide direction, communicate expectations and coach to achieve desired results with shortage reduction and performance goals.

Essential Functions:

  • Create and establish routines and reporting, using various data sources that communicate AP information in an effective manner to multiple levels of Central and Store leadership.

  • Develop and manage the overall Internal Investigation, Fraud and Organized Retail Crime (ORC) strategy.

  • Manage and enhance utilization of Think LP case management software and other platforms.

  • Accountable for comprehensive investigative performance of all AP staff in partnership with stores leadership.

  • Responsible for all internal and ORC case management, including the training of the AP Managers to initiate, fully investigate, bring to a timely conclusion and analyze the process of internal investigations.

Qualifications and Competencies:

  • Bachelor's Degree from a 4-year college or university

  • 5+ years related experience

  • Practices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner

  • Excellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels

  • Ability to think creatively, strategically and technically

  • Ability to work a flexible schedule based on department and Company needs

  • A current Certified Forensic Interviewer Certification (CFI) is preferred

Physical Requirements:

  • Requires prolonged periods of sitting, with occasional standing

  • Occasionally requires walking, bending, reaching, hearing and talking

  • Continuous use of computers and other office equipment

  • Frequently lift/move up to 25 lbs.

This job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company's obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company's obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company's obligations under PC Ch. 9-3500 here.

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