Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.
Macy's Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there's an opportunity for you to shine at Macy's Credit and Customer Service.
Macy's Stores Operations Center (MSOC) CMMS Reps are an integral part of the Store Environment Team, supporting all Macy's Inc. locations in the event of catastrophic emergencies, business impacting emergencies, and obtaining quick resolutions to all maintenance and environmental issues within each store. MSOC CMMS Reps are required to respond to work on an "on call" basis for emergencies to support the business continuity team and work non-standard hours and flexible shifts. Perform other duties as assigned. Travel requirement: - Travel may be required to conduct field training and/or to receive specialized training.
Schedules may include either Saturday or Sunday with day off during the week. The MSOC is open 24 hours a day, including weekends and holidays.
Operate, train others on and manage the Service Channel platform for Facilities Work Orders as well as other Oracle based systems.
Answer emergency calls from stores via the MACY911 hotline and make emergency notifications to senior management.
Receive emergency and non-emergency calls and take appropriate action.
Dispatch outside service providers to include by not limited to vertical transportation, trash management, pest control, cosmetic waste, universal waste, etc.
Assist in pulling WO reports and organizing data to assist in decision making at a central level as well as by division and region if needed.
Maintain high level of customer service.
Work with stores, vendors and Expense Payables for quick resolutions to vendor and facilities issues.
Coordinate with facilities team to assist with training and troubleshooting on the Service Channel platform.
Perform various Store Environment assignments and special projects as delegated.
Regular, dependable attendance and punctuality.
Qualifications and Competencies:
High School Diploma or equivalent required
1-2 years direct experience
Associates Degree or 1-2 years of experience in a call/customer service center preferred.
Strong interpersonal skills with proven ability to communicate with diverse groups of users by phone
Excellent customer service skills and the ability to handle confidential information with the utmost discretion
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Requires prolonged periods of sitting and constant communication with customers
Requires working with multiple computer screens and programs simultaneously for extended periods of time.?
Occasionally required to move/reach, stoop, kneel and crouch
Frequently lift/move up to 10lbs
This job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company's obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company's obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company's obligations under PC Ch. 9-3500 here.