Retail Concierge

Retail Concierge

Location: AdventHealth Orlando-601 East Rollins Street, Orlando 32803

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Day

The community you'll be caring for: Orlando Campus

o AdventHealth Orlando is a lush tropical campus and our flagship hospital.

o This 1,414-bed hospital serves as the major tertiary facility for much of the Southeast, the Caribbean and South America.

o We are already one of the busiest hospitals in the nation, providing service excellence to more than 50,000 inpatients each year.

The role you'll contribute:

The Retail Concierge participates in the implementation of all retail concierge programs on AdventHealth campuses. As a Retail Concierge, you will be responsible for providing high quality customer service while fulfilling the requests of employees, patients, family members, and physicians in a fast-paced environment. Actively participates in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to a

The value you'll bring to the team:

• Executes the fulfillment of customer requests within guidelines established by leadership. Approaches all encounters with guests and employees in a gracious, attentive, courteous and service-oriented manner. Effectively seeks and applies new concepts and techniques to enhance program and build employee and customer loyalty
• Coordinates the day-to-day operations to facilitate high touch concierge services in an efficient and effective manner. Utilizes strong customer service and organizational skills in coordinating successful events, promoting a positive impact for the program, hospital, and customers. Works closely with all levels of customers throughout the company to assist in coordinating personal services
• Successful handling, prioritizing, and resolving of issues while anticipating opportunities in the future. Leads by example, consistently conveying a positive attitude, passion and pride in work
• Maintains a vendor/sourcing resource database for retail products and services
• Effectively communicates and coordinates with leaders and staff from all departments to enhance customer loyalty and satisfaction
• Consults with management on new business/retail initiatives/programs that follow the mission and vision of AdventHealth. Communicates special requests and concerns to management promptly
• Achieves and/or exceeds budgeted sales expectations established by retail leadership
• Promotes and offers the Concierge Services to all guests and employees
• Performs other duties as assigned

Qualifications

The expertise and experiences you'll need to succeed :

KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:

• Professionalism, confidence, strong organizational skills, efficiency, initiative, resourcefulness, and an ability to work

in a fast paced, rapidly changing environment

• Ability to convey information and ideas clearly
• Must be able to read, write and speak conversational English
• Basic computer skills and knowledge of Microsoft Office (Word, Excel)

KNOWLEDGE AND EXPERIENCE PREFERRED:

• Cashiering skills
• Conflict resolution and problem-solving skills
• Goal seeker and achiever
• Exemplary customer service skills
• Creative and enjoys creating a fun and safe environment
• A philanthropic and entrepreneur spirit
• Notary certified

EDUCATION AND EXPERIENCE REQUIRED:

High School Grad or Equiv and 2 years experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Retail

Organization: AdventHealth Orlando

Schedule: Full-time

Shift:1 - Day

Req ID: 24037270

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.