As a My Macy's Specialist, you will use your skills of superior product knowledge and awareness of your customer's preferences to provide outstanding service and drive top line sales. The My Macy's Specialist should be the "expert" of the merchandise and department. Creates an enhanced shopping experience, delivers exceptional service and always makes the customer the priority. Sets the standard by acting as a Role Model to co-workers/peers. Advocates for the customer and communicates customer opportunities to store and district team. You will build lasting quality relationships with customers by gathering clientele information and contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events. You will utilize these relationships to build your business while increasing repeat sales. Performs other duties as assigned.
The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here.
Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
Achieve established business goals through client development, wardrobing and suggestive selling.
Develop new business and expand client base through aggressive networking, conducting special events and on the floor presence.
Regular, dependable attendance & punctuality
Excellent written and verbal communication skills.
Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must enjoy meeting and interacting with customers.
Possess a thirst for learning.
Ability to collaborate and function as a member of a team.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers and frequent use of RF equipment.
This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.