The Draw vs. Commission Sales Associate is responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers.
To create a shopping experience that will make the customer feel welcome and comfortable. Perform other duties as assigned.
Continue below for an abbreviated job summary or view the complete Job Description.
Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
Handle all returns courteously and professionally
Determine customer needs based on personal features and other customer preference related factors
Demonstrate knowledge of store products and services to build sales and minimize returns
Suggest additional merchandise to compliment customer selection
Education/Experience: No specific educational accomplishment is
required. At least six months to one year of previous
selling experience is required.
Ability to read, write, and interpret instructional
documents such as safety rules, operating and
maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers,
peers, and management. Able to communicate on the
telephone with proper etiquette.
Basic math functions such as addition, subtraction,
multiplication, and division. Able to use a calculator.
Must be able to calculate percentages and ratios.
Must be able to make change using American
Reasoning Ability: Must be able to work independently with minimal
Physical Demands: This position requires constant moving, talking,
hearing, reaching, and standing. Must be able to
stand for at least two consecutive hours. Must be
able to lift at least 30 lbs. May occasionally be
required to stoop, kneel, crouch, and climb ladders.
Vision abilities include close vision, color vision,
depth perception, and ability to adjust focus.
Other skills: Must be able to function as part of a team. Possess
a strong sense of urgency. Must enjoy meeting and
interacting with customers. Possess a thirst for
This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.