Retail Commission Sales - Jewelry, Flex: Broadway Plaza

Macy's, Inc. Walnut Creek , CA 94596

Posted 1 week ago

Looking for a fulfilling and fun job that's integral to the success of one of America's most historic brands? Then join Macy's Retail Sales or Support teams! Join us and immediately become a part of what makes Macy's special. Macy's values you as an individual. We are committed to your personal growth and development as we work together to support an exceptional experience for our customer.

Job Overview:

The Jewelry Sales associate is responsible for providing outstanding customer service in the Jewelry & Watch Complex. This includes meeting hourly sales and Star Rewards goals on a personal and departmental basis, demonstrating superior product knowledge to customers, building a clientele using the My Client system, offering the customer our Worry No More service plan and creating a shopping experience that will make the customer feel welcome and comfortable. The Jewelry Sales associate will participate in ongoing training via the iPad as well as attend vendor and trainer facilitated trainings. Additionally, all Jewelry Sales associates participate in all aspects of ensuring the department is operating efficiently including but not limited to processing goods, merchandising, taking price changes, setting and signing sales, doing RTVs, BOPS & Fulfillment.

In a Flex (Flexible Work Team) position, you'll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won't have assigned shifts or guaranteed hours each week, you'll have maximum flexibility to earn money and a generous employee discount - around your personal schedule. On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine's Day you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.

Essential Functions:

  • Be proficient in use of all POS systems including Search and Send and My Client.

  • Be proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own.

  • Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & Fine Touch Selling.

  • Offer to put purchase on customer's Macy's charge account.

  • Suggest additional merchandise to compliment customer selection.

  • Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy's commitment to our customer.

  • Participate in pre-selling and sales driving events including trunk shows to maximize sales.

  • Stay informed on current promotional events and sales.

  • Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches.

  • Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base.

  • Perform all aspects of fulfillment process; including, but not limited to: picking, packing, labeling, shipping and BOPS.

  • Offer to call other locations if merchandise is unavailable within store or offer Search & Send.

  • Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, iPad, Operations, Asset Protection).

  • Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards.

  • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.

  • Perform other duties as assigned, including but not limited to watch sizing and ear piercing.

  • Adhere to asset protection programs and procedures to ensure audit compliance.

  • Perform functions in an efficient manner, as directed by the supervisor.

  • Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

  • High school diploma or equivalent preferred.

  • Previous selling experience is required, preferably in fine jewelry.

Communication Skills:

  • Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

  • Able to use a calculator.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

  • This position involves constant moving, talking, hearing, reaching, and standing.

  • Involves standing for at least two consecutive hours.

  • Involves lifting at least 30 lbs.

  • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.

  • Vision abilities include close vision, color vision, depth perception, and focus adjustment.

Other Skills:

  • Superior organizational and time management skills.

  • Must be able to multi-task in a fast-paced environment.

  • Must be able to build relationships and influence others.

  • Must possess a thirst for knowledge.

  • Ability to collaborate and function as a member of a team.

  • Must possess a strong sense of urgency.

  • Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Help make life

shine brighter.

Collaboration,

Creativity,

Culture.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Cosmetics Sales Counter Manager Clinique Full Time Broadway Plaza

Macy's, Inc.

Posted 7 days ago

VIEW JOBS 12/4/2019 12:00:00 AM 2020-03-03T00:00 Love helping others find their inner beauty and build their confidence with amazing beauty products from the hottest brands? At Macy's Beauty, it's how we make magic, and it's exactly what you'll be doing as part of our Beauty team. ... More " Develop your artistic side, create customized regimes and unique, beautiful looks from top beauty brands. You'll run the business like it's your own – but with the backing of America's premier omnichannel retailer. Talk about the best of both worlds! Get top-notch paid training on our product lines as well as learn about new technology, trends, and techniques in the constantly evolving world of beauty. Get exclusive perks including samples of all kinds of amazing products and a regular product allowance to spend on your choice of full-size products (we call it "gratis," and you're going to love it.) Find your perfect look helping others find theirs – explore beauty careers in retail and join our beauty team. Job Overview: With a role as a Counter Manager in the Macy's Cosmetics Department, you will be responsible for supervising the complete operations of a cosmetics line, including developing a team of highly productive Beauty Advisors. Additionally, you will make one-on-one connections with customers to learn their sense of beauty and style, develop your artistic side through customer consultation and make-up and product application, and attain a sense of accomplishment when your skills combine with your passion for beauty to reach personal and team sales goals. Performs other duties as assigned. The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Recruit, train, coach, motivate and develop new and incumbent associates on company policies and procedures, product knowledge, and personal/department productivity goals * Alert Sales Manager of needs and concerns of the business and staff * Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events * Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals; * Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results; * Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration; * Regular, dependable attendance & punctuality. Qualifications: Education/Experience: * High school diploma or equivalent. * A minimum of one year of previous selling experience required, preferably in Cosmetics. * Previous supervisory experience preferred Communication Skills: * Ability to read, write, and interpret general business reports and labels including warnings and ingredient lists on products. * Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator and calculate percentages and ratios. * Must be able to make change in American monetary units Other Skills: * Superior organizational and time management skills. * Must be able to build relationships and influence others. * Ability to set and achieve goals. Ability to multi-task in a fast-paced environment. * Must posses a strong sense of urgency and a thirst for knowledge. * Must be able to lead by example Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Great Perks Gratis Product Allowance Exclusive Samples Be an Artist Become an artist. Collaboration, Creativity, Culture. Macy's, Inc. Walnut Creek CA

Retail Commission Sales - Jewelry, Flex: Broadway Plaza

Macy's, Inc.