Responsible for greeting customers in a courteous, friendly manner, and promoting specific Retail items, thereby ensuring that consistent revenue is generated in the Retail.
ESSENTIAL DUTIES AND REQUIREMENTS:
Interacts effectively with the public and Team Members. Performs excellent customer service at all time.
Welcomes customers to the Retail in a friendly, courteous manner.
Becomes familiar with all Retail items and inventory, and provides assistance and information to customers.
Operates the cash register to accept payment for retail sales in the form of cash, credit, and complimentaries, making correct change as required and balancing cash register at closing or end of shift.
Maintains a neat, clean and completely stocked work area.
Ensures proper inventory control, by maintaining accurate records of merchandise sold and stock on hand.
Maintains a working knowledge of facilities and special and upcoming events on property, in order to advise customers of same, whenever possible.
Communicates important, relevant information to following shift.
Assists the Retail Supervisor and Retail Manager in creating and setting up displays of merchandise.
Works to achieve and maintain a maximum level of customer service and satisfaction.
Facilitates the flow of information by attending regularly scheduled departmental meetings.
Inspects merchandise to ensure it is correctly priced and displayed.
Maintains a consistent, regular attendance record.
Performs any reasonable request made by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Must have worked for a minimum of six months to one year in a retail environment or customer service industry.
Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
The Team Member is regularly required to stand for eight hours and lift or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.
Must possess effective communication skills. Must be flexible with schedule to work days, nights, swing shifts, weekends and holidays. Must be friendly and have excellent guest service skills.