Retail - Cafe Manager (Santa Cruz)

At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We seek an enthusiastic, confident leader to join Verve's retail management team in Santa Cruz as a Cafe Manager. Join us and Live with Verve!

Key Responsibilities:

• Oversee retail staff and café operations
• Possess an in depth knowledge of Verve products, principles, and policies
• Ensure outstanding customer experience and superior product quality
• Strive to exceed café’s financial goals

Duties:

• Develop a motivated team committed to delivering premium products and excellent experiences
• Promote teamwork and robust, positive communication among staff
• Build deep and rich relationships with the cafes regulars and guests
• Set up delivery schedule
• Lead a customer-focused cafe experience by modeling and coaching outstanding hospitality at every opportunity
• Actively monitor drink and food quality and help ensure drink and food standards are being met
• Create weekly cafe schedule
• Manage multiple revenue drivers within a single space
• Enthusiastically drive top line and support key marketing initiatives
• Proactively manage bottom line and continuously develop and implement cafe and company efficiencies
• Facilitate and execute employee review process
• Ensure that all employees are trained and performing to VCR standards
• Maintain cafe equipment and schedule regular maintenance
• Keep cafe immaculately organized and clean at all times
• Follow disciplinary protocol outlined in the VCR Handbook
• Recruit and interview candidates as needed to maintain a stellar staff
• Control costs without compromising standards and customer service
• Develop and implement strategy to exceed cafe top and bottom line financial goal

Requirements:

• Must love coffee
• Previous P&L and management experience required
• Prior kitchen experience preferred
• Excellent verbal and written communication skills
• Outstanding organizational, planning, and time management skills

• Must have customer-focused attitude
• Ability to model teamwork and lead a team
• Must be approachable, mindful, and positive
• Solid management and problem solving skills
• Ability to give and receive constructive feedback in any given situation

Benefits:

• All employees qualify for paid sick days
• Mentorship and positive work environment
• Free coffee with each paycheck
• All employees receive a 30% discount on all merchandise, whole bean, beverages, and food items

Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area.