A Retail Bank Sales and Service Coordinator works under minimal supervision, provides administrative and secretarial support to a department head and/or senior level officer. Duties and tasks are varied and complex, requiring broad and comprehensive experience, skill and knowledge of the Banks policies and practices. Serves as an administrative liaison with others inside and outside the Bank.
Serves as administrative liaison internally and outside the organization regarding issues affecting the Retail Bank Sales and Services Department activities. Communicates and interprets administrative and/or operating policies and procedures; makes recommendations for improvements.
Compiles and analyzes moderately complex data and information. Generates and prepares complex records, statistics, and reports regarding the Retail Bank Sales and Service Department activities. Responds to internal and external telephone calls, inquiries and visitors with accurate, responsive and courteous customer service.
Resolves routine and complex queries using judgment to refer only the most complex issues to another party. Generates and processes moderately complex correspondence, memoranda and presentation material. Initiates correspondence where necessary. Participates in and/or leads projects and activities specific to the department.
EDUCATION AND EXPERIENCE
High school diploma or equivalent; some college course work or certification preferred. Minimum five years experience as an Administrative Assistant or in a related support role in a financial institution.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge and understanding of Retail Banking procedures, practices and policies. Good knowledge of standard office practices and procedures. Knowledge and ability to apply the fundamental concepts in Retail Banking.
ABOUT NEW YORK COMMUNITY BANK.
Based in Westbury, NY, New York Community Bancorp, Inc. is the parent of a New York State-chartered bank - New York Community Bank. At September 30, 2019, the Company had assets of $52.5 billion, deposits of $31.6 billion, and stockholders' equity of $6.7 billion.
Our bank subsidiary features a divisional structure. New York Community Bank serves customers through 239 branches encompassing eight divisions:
Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank, and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.
Branch Out and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals.
Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.
NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.
This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.
In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.
New York Community Bancorp, Inc.