Retail Associate

Ross Stores, Inc Pomona , CA 91766

Posted 3 weeks ago

Welcome to Ross Stores, Inc., where our differences make us stronger At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require.; The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

ESSENTIAL FUNCTIONS:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.

  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.

  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.

  • Assists Customers in any way necessary " is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.; Greets all Customers by making eye contact, smiling and saying hello throughout the Store as well as saying thank you with every register transaction.

  • Provides prompt and efficient responses to Customers at all times.; Responds to Customer Service calls immediately.; Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.

  • Represents and supports the Company brand at all times.

  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.

  • Maintains a professional appearance and adheres to the Companys dress code at all times.

  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.

  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.

  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.

  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.

  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.

  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.

  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.; Maintains a high level of awareness and accuracy when handling bankable tenders.

  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

COMPETENCIES:

  • Manages Work Processes

  • Business Acumen

  • Plans, Aligns ; Prioritizes

  • Builds Talent

  • Collaborates

  • Leading by Example

  • Communicates Effectively

  • Ensures Accountability ; Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.

  • Ability to perform basic mathematical calculations commonly used in retail environments.

PHYSICAL REQUIREMENTS/ADA:

  • Ability to use all Store equipment, including PDTs, registers and PC as required.

  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.

  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

  • Ability to occasionally push, pull and lift more than 25 pounds.

  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

  • Certain assignments may require other qualifications and skills.;

  • Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role is Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.

The base pay range for this role is $15.50 - $16.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
TMobile Retail Store Manager Pomona N Garey Ave

Imobile

Posted 6 days ago

VIEW JOBS 1/27/2023 12:00:00 AM 2023-04-27T00:00 <p>Arch Telecom's Retail Store Manager (RSM) work as the leader of a Retail Team to bring the T-Mobile brand to life. They live and breathe the T-Mobile brand and Arch Telecom's Core Values. Our RSM's are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions.</p><p>What you'll do in your role?</p><p>Lead by example, demonstrating all the things it takes for your team to head to the top:</p><ul><li><p>Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store</p></li><li><p>Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.</p></li><li><p>Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.</p></li><li><p>Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.</p></li><li><p>Finally, you'll make sure your store is always at its best!</p></li></ul><p>Approaching service and sales needs with patience, honesty and empathy.</p><p>Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:</p><ul><li><p>How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!</p></li><li><p>Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.</p></li><li><p>How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.</p></li></ul><p>Complete trainings on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.</p><p>Build relationships with and partner with T-Mobile employees across channels, including business and customer service to:</p><ul><li><p>Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.</p></li><li><p>Successfully identify and handoff small business leads.</p></li><li><p>Develop strong peer relationships where we are all accountable for the company's success.</p></li><li><p>Be willing to have a good time while providing first class customer experience</p></li></ul><p>The ideal candidate will bring:</p><ul><li><p>Leadership!</p></li><li><p>Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.</p></li><li><p>Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.</p></li><li><p>Being effective with operational, financial and performance management.</p></li><li><p>Amazing communication skills, to your team and customers.</p></li><li><p>Prior wireless sales experience.</p></li></ul><p>What's in it for you?</p><ul><li><p>Employee Stock Ownership Program (ESOP)</p></li><li><p>Competitive salary pay</p></li><li><p>Bonus earnings</p></li><li><p>Automatic raises when reaching attainable milestones</p></li><li><p>Exciting opportunities for career advancement</p></li><li><p>A culture of care &amp; excellence</p></li><li><p>Health Benefits for Full Time Employees</p></li></ul><p>What &quot;must haves&quot; do you need?</p><ul><li><p>Be at least 18 years of age</p></li><li><p>Wireless sales experience</p></li><li><p>High school degree or GED</p></li><li><p>Ability to stand for long periods of time</p></li><li><p>Ability to lift objects weighing up to 25lbs</p></li><li><p>Reliable transportation</p></li><li><p>Full Time (45 hours) availability</p></li></ul><p>Diversity &amp; Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!</p><p>Apply Now: www.archtelecom.net</p><p>Inquiries: JOBS@archtelecom.net</p><br> Imobile Pomona CA

Retail Associate

Ross Stores, Inc