JUUL's mission is to improve the lives of the world's one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world's largest and oldest industries.
We're an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we're growing rapidly to deliver on our mission. We're actively looking to hire the world's best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.
ROLE AND RESPONSIBILITIES:
The Retail Sales Associate (part-time) is responsible for guiding and enhancing the customer experience within JUUL-owned retail environments including stand-alone stores and Shop-in-Shop formats. The Retail Sales Associate is responsible for delivering exceptional service to JUUL customers and management of activation programs. This position serves as a critical point of contact between the JUUL brand and customer, helping guide the customer through their journey within our retail environments to create an engaging, positive, educational and memorable experience. This position is responsible for all experiential interactions within the retail environment, including but not limited to: product demonstrations, flavor sampling, managing warranty repair claims (RMAs), product sales (where applicable), new product set up, managing customer loyalty and engagement, managing product inventory, tracking product quality questions and overall providing a truly exceptional brand experience with every interaction.
You are incredibly well-organized, flexible, maintain great relationships internally and externally, and self-driven
Provide exceptional customer experience within JUUL-owned retail environments
Key guide in consumer journey within retail environments, ensuring guests needs are identified and met
Conduct thorough product demonstrations
Demonstrated knowledge and strict adherence to all regulatory guidelines and compliance regulations
Manage flavor sampling in accordance with company guidelines
Product sales where applicable
Accurate reporting of all product quality issues
Coordinate and troubleshoot all product warranty claims (RMAs)
Work cross-functionally with other departments on special projects in marketing, order management, inventory, merchandising, and fraud prevention
Understand and be the voice of the customer representing successes and pain points in the customer journey
Provide Feedback on all aspects (positive and negative) to improve future execution
Subject matter expert in all aspects of retail user-facing support and internal tools for all operational teams
Embrace, embody and implement JUUL brand strategy in all marketing activities
Increase brand awareness and drive trial to purchase
Demonstrated knowledge of local market area to Identify opportunities for customer activation within marketplace
Experience and understanding of consumer promotions and field events
PERSONAL AND PROFESSIONAL QUALIFICATIONS:
Minimum 2 years relevant experience in customer-centric retail or customer service with a focus on providing an exceptional guest experience.
Ability to lift 35 lbs, load, setup, execute and tear down promotional items multiple times daily
Must be a problem solver, creative and strategic thinker
Deep rooted understanding of the local marketplace and the surrounding area
Ability to multitask and prioritize responsibilities
Understanding of JUUL brand, marketing and sales fundamentals
Resourcefulness to improvise and creatively solve problems within company guidelines
Passion for working with customers to meet a diverse set of needs
Excellent communication, public speaking, and strong organizational skills
Strong team player with passion and dedication to the brand(s)
Personal experience with either cigarette smoking or vaping a plus.
Must live within a commutable distance to retail location
All JUUL employees must pass a background check
Flexibility to work days, nights, weekends, and holidays as needed
Must be available to work various shifts in a 24 hour period
JUUL LABS PERKS & BENEFITS:
A place to grow your career. We'll help you set big goals - and exceed them
People. Work with talented, committed and supportive teammates
JUUL Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. JUUL Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for JUUL Labs in the US.
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