Retail Account Executive III

Charter Spectrum Coppell , TX 75019

Posted 3 weeks ago

JOB SUMMARY

The Account Executive III, Retail Partnerships role acts as liaison between Spectrum and our national retail partners and associated vendors. In this role you will manage and support these partnerships, ensuring proper execution of Spectrum sales and organizational goals and delivery of excellent customer service.

You will also be tasked with managing the implementation and compliance of Spectrum policies and procedures as it relates to the operation. In addition, you'll deliver training programs to foster success for both parties. and will be responsible for business planning, business development, merchandising and all sales related activities within each territory.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Sales

  • Forecast and assign monthly goals to retail partnership teams at the start of each new fiscal month.

  • Meet or exceed all assigned sales goals.

  • Acquire authorized retailers by actively prospecting through cold calls, lead, networking, and visits

  • Review and analyze provided sales metrics and form strategies to improve poor performance areas.

  • Daily account management of sales entered through completed installation.

  • Report weekly trend results to retail partnership leadership teams.

  • Attend weekly, monthly, quarterly and annual business review meetings.

Operations

  • Conduct territory and store visits working within budget and expense guidelines.

  • Act as the point of contact for Spectrum to enhance and strengthen the partner relationship.

  • Responsible for ensuring the Spectrum brand is appropriately represented.

  • Order all marketing collateral and supplies for assigned retail partnership teams.

  • Handle all sales order escalations in an expedient manner.

  • Responsible for the completion and follow-up of customer accounts through interaction with other departments and customers as needed (Tech Ops., Care, Risk, etc.).

  • Timely completion of expected deliverables and sales reports to Territory Manager.

Training

  • Train our retail partnership teams on all of Spectrum products and services, current retail marketing offers, and how to process Spectrum orders.

  • Attend meetings, conduct trainings, coaching and in-store demonstrations for Dealer Partners and sales associates; including train the trainer, new products and services offerings.

  • Conduct new hire training camps.

  • Work closely with regional and local partners to implement and integrate Spectrum sales and marketing initiatives in their stores.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

  • Ability to read, write and speak English. Bi-lingual preferred.

  • Sales presentation skills, problem solving capabilities, organized and demonstrated initiative.

  • Strong written, verbal and interpersonal communication skills.

  • Ability to work independently.

  • Comfort utilizing Word, PowerPoint, and Excel.

  • Travel frequently between stores within the assigned territory.

  • Must have a current driver's license with a good driving record.

  • Have flexibility to work retail hours and adjust schedule as needed based on partners' needs and to maximize sales opportunities.

  • Must have reliable transportation to travel to partner locations.

Education

Preferred Bachelor's degree (B.A.) from a four-year college or university or equivalent relevant work experience

Related Work Experience

5+ years of strong sales experience with a proven track record.

WORKING CONDITIONS

Weekly field rides with account reps, bi-weekly site visits to management locations and division-wide travel required.

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Retail Account Executive III

Charter Spectrum