Restaurant Training Manager - Houston

Raising Canes Chicken Houston , TX 77020

Posted 4 months ago


Business Unit Team Overview

Restaurants will always be the center of our business. As we strive to achieve Raising Cane's Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork! In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!

At Raising Cane's, we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage! Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.

The Business Unit Leader will lead & direct the Business Unit Team. With alignment from Department / Function leaders, the Business Unit Leaders will determine & direct the day to day priorities of Business Unit Crewmembers. The Business Unit Leader will set priorities & goals for the Business Unit Team that are aligned to Company objectives & plans so there is a singular message and clarity in priorities for the entire Business Unit Team. The Business Unit Crewmembers will leverage their functional expertise to develop strategies, tactics and plans that help the Business Unit achieve its' goals.


Position / Role Description

The Area Leader of Training [ALT] is primarily responsible for the delivery and implementation of effective training systems at Company Restaurants. The ALT supports the Restaurants through the development of Manager training locations, monitoring MIT performance, and supporting the training and development of Crew and Managers. They are a key advocate for Training & Development by representing the function as a Training specialist.

The ALT partners with the Business Unit Leader, Regional Leader of Training, and other Department leadership to align Raising Cane's training goals and help to improve Restaurant and Company performance.

Required Core Competencies

  • Team oriented, collaborative & culturally aligned (Work Hard & Have Fun!)

  • Restaurant Support focused!

  • Sales driven & Profit smart

  • Exercises good judgment & decision making

  • Internally motivated & trustworthy

  • Problem solver, analytical, detailed & process oriented

  • Self-starter, organized and able to manage multiple priorities and working from the road

  • Excellent interpersonal & communication skills

  • Ability to establish goals and convert plans into action

  • Data-driven and Results oriented

Principal Responsibilities & Duties

Primary Responsibility Support Restaurants

  • Ensure the highest levels of training standards at all Restaurants

  • Validate Advanced Crew certifications

  • Implement Training & Development programs and systems

  • Establish annual goals for Training Restaurant/Certified Training Restaurants with Business Unit Leaders

  • Execute Training Restaurant/Certified Training Restaurant Certification and annual Re-Certification process

  • Onboard all new Training Restaurants via the certification process and certify all Training Managers

  • Conduct and document Training Restaurant visits to evaluate operational effectiveness and MIT requirements

  • Execute touchpoints with all Managers In Training [MITs] during each phase of Training; combination of phone calls, emails and face-to-face interactions to gauge performance

  • Submit Training Transition Plan (TTP) documentation and verify MIT validations for TR/CTR bonuses

  • Support Pre and Post New Restaurant Opening Activities including 15, 30, 60, 90, and 120-day Restaurant visits and validations

  • Validate the effectiveness of RPS/Training plans and identifies training gaps by assessing objectives, compliance, and providing training on corrective actions

  • Identify training gaps and compose Training Plans with clear objectives, outcomes, and follow-up measurements

Secondary Responsibility- Support Business Unit(s)

  • Report/Follow-up on adoption rates of all programs and initiatives for the Business Unit through Restaurant visits and documentation

  • Support Business Unit in reaching Certified Trainer, Bird Specialist and Cross-Training goals annually

  • Support Area Focus Restaurants as prescribed by the Business Unit Leader

  • Schedule and execute Certified Training Manager Classes to achieve expectations; Track Certifications

  • Participate in Train the Trainer sessions for Company rollouts; Partner with Business Unit Leader on General Manager/Managing Partner Training Sessions

  • Create, maintain, and execute Business Unit Training Plans in partnership with Business Unit Leaders aligned to business goals

  • Provide feedback on Crewmember, Shift Manager, Operations Manager and General Manager Development Plans

  • Manage ServSafe Certification and report to Business Unit Leader and RLT

Territory Responsibility Support Function

  • Provide feedback and follow-up documentation on executed rollouts and Training meetings

  • Serve as the Subject Matter Expert [SME] for training system development

  • Review Period, Quarterly and Yearly Training results to identify gaps and develop Training plans to address

  • Actively review and provide feedback on all Training programs in development

  • Provide observations, evaluations and feedback on Training effectiveness


Position / Role Requirements

  • Participation in meetings and training sessions at the RSO, Restaurants and off-site locations

  • Ability to lead, motivate, and empower the Cane's Crew and Managers

  • Ability to align Crew with Cane's culture by working hard and having fun

  • Excellent interpersonal and communication skills

  • Ability to recognize problems and problem solve

  • Ability to set goals and convert plans into action

  • Exercises good judgment in decision making

  • Open to feedback and to self-improvement

  • Holds self-accountable to high personal standards of conduct and professionalism

  • Excellent speaking and presentation techniques

  • Strong time management skills

  • Exceptional interpersonal skills, with the ability to effectively interact with Crewmembers and stakeholders at all levels of the organization

  • Superior organization and follow-up skills

  • Serves as a role model by demonstrating and up holding Raising Cane's policies and standards

Business Unit Requirements

  • Acts as a role model, consistently represents & lives Cane's Values

  • Adherence to Company "How We Do Business" requirements

  • Required to live within assigned Area (Home Base or Regional Office Base as assigned)

  • Ability to Travel 50 75%; car and/or travel

Qualifications, Experience & Education

  • Minimum of High School Diploma or equivalent required, college degree preferred

  • Training certifications desirable

  • Must be 18 years of age or older

  • Minimum 2 years Restaurant Operations experience required, quick service or fast casual preferred

  • Previous multi-unit training experience required, minimum 5 years preferred

  • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly

  • 1 to 3 years management experience in the hospitality field required

  • Knowledge of principles and methods for change management, curriculum and training design, teaching and instruction for individuals and adult learners, and measurement of training results

  • Demonstrate an understanding of the general principles of Adult Learning Theory

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Restaurant Training Manager - Houston

Raising Canes Chicken