Restaurant Team Member

Potbelly Sandwich Shop Rockford , IL 61108

Posted 4 weeks ago

Earn up to $16.50 including tips!

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.

We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there's no telling what we'll cook up next!

Job Title: Associate

Department/Function: Operations

Location: Field, Assigned to Specific Shop

Reports to (Title): General or Assistant Manager

Details: Part-Time, Nonexempt


A Potbelly Associate's job is to make our customers really happy. Since they are the primary point of customer contact, it is up to them to provide our customers and excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.



  • Demonstrates and reinforces Potbelly's Behaviors and Values- Integrity, Food Loving, Teamwork,

  • Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring

  • Teams, Creating Potbelly "Fans"-- through all interactions.

  • Ability to discuss Potbelly history with others.

  • Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.

  • Comply with health and safety standards for food, cleanliness and safety of shop.

  • Maintain personal hygiene standards, including wearing clean Potbelly uniform.

  • Comply with established food safety requirements and practices.

  • Comply with shop security and safety standards.

  • Be speedy and accurate in fulfilling orders.

  • Handle raw and finished waste according to established procedures.

  • Make customers really happy.

  • Engage in friendly conversation with customers in line.

  • Act with a sense of urgency toward all customers in the shop.

Other Key Functions

  • Restock food line, chips and cooler.

  • Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader

  • Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.

  • Prepare meats and cheeses for different sandwiches.

  • If 18 or older, uses the automatic slicer to prep food items.

  • Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.

  • Operate cash register: handle, balance and follow all cash handling procedures.

  • Effectively handle customer complaints/issues.

  • Takes delivery/catering/pickup orders over the phone.

  • Others duties as assigned.


  • Ability to stand/walk a minimum of 3 hours or as needed.

  • Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.

  • Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.

  • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.

  • Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).

  • Must be able to tolerate higher levels of noise from music, customer and employee traffic.

  • Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.


  • Must represent Potbelly Advantage and Our Values.

  • Must be at least 16 years of age

  • For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.

  • Must be friendly and customer service-oriented.

  • Strong verbal communication skills.

  • Must possess neat and clean hygiene.

  • Ability to handle a knife confidently.

  • Must be able to work in a fast-paced environment and have a sense of urgency.

  • Ability to work as a team-player.

  • Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.

  • Must demonstrate leadership behaviors and values that align with Potbelly.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Restaurant Team Member

Papa John's

Posted 6 days ago

VIEW JOBS 11/25/2022 12:00:00 AM 2023-02-23T00:00 <p>THIS IS A FRANCHISE POSITION</p><p>Restaurant Team Member</p><p>The Restaurant Team member performs assigned workstation duties to ensure quality products and service are delivered to our customers meeting Papa John's standards. Comply with Papa John's uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances.</p><p>Responsibilities</p><ul><li><p>Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do.</p></li><li><p>Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Enhance the company's image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.</p></li><li><p>Accurately use the FOCUS System, process cash, and/or credit card transactions. Support sales efforts by suggestively selling to increase the check average when taking an order. Protect the company's assets by maintaining organized, safe and clean work areas; comply with safety and security standards at all times.</p></li></ul><p>Key Ingredients</p><ul><li><p>High School diploma or GED preferred.</p></li><li><p>Serv-Safe/Local or State Food Service Certification preferred</p></li></ul><p>&quot;THIS IS A FRANCHISE POSITION</p><p>At Papa John's, people are always our top priority. Our secret ingredient is YOU!</p><p>Our employees are much like our toppings. They're all different, but come together to make the ultimate pizza!</p><p>Will you be the pepperoni or the banana pepper to our team? Part time &amp; full time positions currently open. We'll train you on everything you need to know!&quot;</p><br> Papa John's Rockford IL

Restaurant Team Member

Potbelly Sandwich Shop