Restaurant Supervisor | The Texas Tech Club

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

Summary of your role:

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met

Reports to F&B Director and/or Asst. F&B Director

This role will pay an hourly wage of $10 to $20 plus tips

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

job expires 9/30/2024

Responsibilities

• Day to Day:

• Maintaining service standards as outlined in the training program at high standards.

• Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the standards of service and excellence.

• Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest F&B experience.

• Complete and comprehensive knowledge of the A La Carte menu is mandatory, including daily features and specials that may not be available directly on the menu.

• Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.

• Accurately execute Member/Guest orders and requests in a timely fashion.

• Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.

• As applicable, attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.

• As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining Invited service standards as outlined in the Hospitality First training program at high standards.

• Assist fellow Employees, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee sand the environment and participate as a member of the team.

• Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.

• Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.

• Monitoring and maintaining club communication channels while on the clock to be current on all events coming up

All the other stuff we do:

• Because of the fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

• Adhere to all the various company, Club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

• Where applicable, oversee side work duties assigned to F&B staff and general housekeeping for all F&B outlets.

• Oversee/partner on Scheduling while adhering to the payroll budget

• Holding Staff accountable to standards and consistently coaching to ensure they are met

• Communicating consistently with all staff by owning all information relayed to managers that needs to be filtered down.

• Taking initiative to resolve routine problems that may be encountered in the workplace

Knowledge, Skills and Abilities:

• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

• Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.

• Ability to clearly communicate, read and write in English.

• Ability to work well in a team-oriented, fast-paced, event-driven environment.

• Communicates in a positive, respectful manner to both internal and external guests.

Qualifications

• High school diploma or GED

• 1+ year supervisory experience as a supervisor/manager in a restaurant/casino environment.

• Experience working in a fast-paced, high volume food court, casual, buffet, and/or nightclub in a supervisory capacity is preferred.

• Must acquire and maintain a valid Health Food Handlers Card, Alcohol Awareness Certification, Suspicious Activity and other required compliance trainings.

• All employees must obtain a valid gaming license from the State Gaming Agency and Tribal Gaming Office prior to beginning work and are required to have license renewed annually.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.