Restaurant Supervisor

Spirit Cruises Washington , DC 20319

Posted 3 months ago

Job title: Restaurant Supervisor

Department: Food & Beverage

FLSA status: Non-Exempt

Reports to: General Manager

Job Summary:

Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager and senior restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.

Essential Functions:

Cruise Execution

  • Assist in managing the front-of-the-house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel

  • Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service and entertainment

  • Assist in gathering pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction

  • Participate in conducting pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.)

  • Ensure that staff and guests adhere to all safety standards and procedures.

  • Ensure that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereby ensuring the safety of each guest

  • Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company's strict standards of sanitation

  • Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention

  • Observe and recommend line-staff that require further training and development to ensure proper and effective service

  • Recommend approved programs that improve the level of service and product quality

Staff Management

  • Assist in recruiting all front-line staff when necessary to fill vacant positions

  • Partake in delivering training to all new front-line staff

  • Assist with scheduling front-line staff according to staffing matrix

  • Adhere to Company's performance management guidelines for all discipline and termination situations

  • Develop positive working relationships with city department heads and peers

  • Develop strong teamwork within the staff

  • Help develop and execute employee incentive programs


  • Adhere to established cash control procedures and ensures standards are maintained when applicable

  • Monitor costs and maintain cost control for assigned areas of responsibility, i.e. bar costs, concessions, etc.

  • Administer payroll system including scheduling, checking, transmitting and processing

  • Plan, negotiate and execute collateral duties as assigned by Senior Restaurant Manager: bar, laundry/linen, gift shop, uniforms, galley, entertainment, and SRT Program and Training; scheduling for servers, server assistants, bartenders and cruise directors

  • Schedule front-line staff work periods to achieve maximum payroll efficiency

  • Ensure that all states and local health and alcohol control requirements are met onboard and that all employees are familiar with these requirements

  • Attend all scheduled meetings

  • Operate all restaurant systems (PC, restaurant cost analysis software, cash registers)


The successful Restaurant Supervisor will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by quality, service, departmental tests, management evaluation, and feedback from peers on the city's team.

Job Specifications / qualifications:

  • High school diploma or equivalent required

  • Associates Degree preferred

  • Minimum of two (2) years guest service experience

  • Supervisory experience required

  • Responsible alcohol service requirementsTIPS Certification required

  • Health department sanitations codes & requirements

ServSafe Certification required

  • Energetic and enthusiastic personality essential

  • Basic computer skills are required

  • Will work for extended periods without sitting

  • Required to lift furniture and other heavy items such as dishes up and down stairs

  • Will be required to be available for work on all major holidays

  • Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident

For purposes of this job description only, references to the 'Company' are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Restaurant Supervisor


Posted 2 months ago

VIEW JOBS 7/7/2019 12:00:00 AM 2019-10-05T00:00 About sweetgreen: sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means. As a captain, you will assist the head coach by leading and coaching the team in at least one of the core areas of the restaurant (e.g., service, kitchen, online ordering). You will be responsible for the day-to-day operations during your shift, which may include leading a team and managing the kitchen, customer experience, and/or online ordering. You will be responsible for modeling and acting in accordance with sweetgreen's mission and core values. Core Work Activities Food Journey Management: * Ensures the delivery of quality products (e.g., salads, bowls, attachments) that meet and exceed customers' expectations by regularly tasting food, providing feedback, and taking immediate action when food quality does not meet expectations * Identifies and communicates gaps in the food journey and follows up with store leadership as needed * Ensures all food safety practices are consistently followed in accordance with company guidelines Business Management * Communicates opportunities and other information to store leadership * Communicates store goals + focuses during sweet talks * Executes store operations and operational tools during scheduled shifts * Organizes opening and closing duties as assigned * Ensures facilities, store technology, and systems are running properly and takes immediate action (e.g., escalate to head coach, contact treehouse support) to resolve when necessary * Runs shifts in absence of Head Coach Customer Experience: * Anticipates customer and restaurant needs by constantly evaluating environment and customers for cues * Ensures a clean and presentable lobby, front line, restrooms, and outside seating (if applicable) * Ensures the delivery of safe, healthy, and presentable food for our customers Team Member Support: * Provides clear, specific, timely, and respectful coaching and feedback to ensure operational excellence and improve team member performance * Adjusts team member deployment daily as necessary to meet business needs * Ensures team and guest safety by following operational policies and procedures (e.g., knife handling standards, food safety guidelines) * Provides feedback to head coach on team member performance during shift * Assists with new team member training by leveraging company training and validation tools * Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition * Creates a positive work environment in line with our mission + values Minimum Qualifications * Must have obtained Food Handler Certificate as required by city or state * Ability to build relationships with customers, team members, and leadership * Ability to communicate and understand written and verbal information effectively * Ability to direct the work of others * Ability to use and learn new technology and systems * Ability to quickly manage various types of situations and crises * Demonstrates honesty and integrity * Knowledge of food safety practices * Knowledge of the restaurant industry * Planning and organizational skills * Problem-solving skills Physical Requirements * Visually verifies information * Sees details at a close range (within a few feet). * Reads information, sometimes in small print. * Enters and locates information on electronic systems, such as computers and tablets. * Reaches for products and tools, extending hands and arms in any direction. * Stands for sustained periods of time. * Walks, moves about on foot to accomplish tasks. * Lifts objects that are 10 lbs or more from lower to higher positions. * Repetitive motion, substantial movements of the wrists, hands, and/or fingers. * Subject to exposure to cleaning chemicals. * Kneels, bends, or crouches to access low spaces. * Functions in narrow aisles or passageways. Position Type and Expected Hours of Work The schedule can vary weekly (e.g., including nights, weekends, and holidays). Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Come join the sweetlife! sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here. Sweetgreen Washington DC

Restaurant Supervisor

Spirit Cruises