Hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
Manage payroll using Kronos.
Implement company programs and manage the operations of the restaurant, room service and any other food and beverage outlet as require.
Ensure compliance with safety regulations of federal, state, and local regulations to ensure an optimal level of service, quality, and hospitality are provided to guests.
Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
Create, recommend, and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.
Monitor and control the maintenance/ sanitation of the various outlet areas and equipment to protect the assets and comply with regulations to ensure quality services.
Participate in task forces and committees as required.
Assume all responsibilities as delegated by the manager and do any or all other duties that may be required to fulfill customer needs and requests
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written.
Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs.
Ability to sit for hours at a time.
Must be able to lift up to 30 pounds occasionally.
Requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity.
Some college and/or advanced training in food operations.
Prior hotel and supervisory experience preferred. Culinary Arts training, a plus.
Ability to work calmly under stressful situations.
Maintain high level of guest satisfaction is in absolute requirement for this position.
Availability to work flexible work schedules including morning, evenings, weekends and holidays.
First Hospitality Group seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. FHG fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.
EQUAL OPPORTUNITY EMPLOYER
First Hospitality Group Inc