Restaurant Supervisor Brew Brothers (Tropicana Laughlin)

JOB SUMMARY:

The Brew Brothers Supervisor oversees the day to day activities of assigned F&B outlet and directly supervises all corresponding personnel. This responsibility encompasses profitability, employee relations and customer relations.

ESSENTIAL JOB FUNCTIONS:

• Directly supervise all personnel and operations during assigned shifts.

• Ensure all activities and job duties are performed according to established company and departmental policies, procedures and goals.

• Properly schedule employees in accordance with customer volumes.

• Resolve customer claims or other disputes between subordinate employees in a fair and patient manner.

• Seek ways in which to reduce departmental operating costs without affecting the quality of beverage or service.

• Keep the Manager informed of all pertinent information and irregularities occurring in the Department.

• Make sure prompt, legendary Family Style Service is consistently provided to all customers and that employees conduct themselves in a professional manner at all times.

• Interact effectively with all other departments.

QUALIFICATIONS:

• Work requires prior restaurant experience.

• Work requires effective communication in English, both verbal and written form in a professional manner.

• Must present a neat and professional appearance.

• Work requires interactions with customers, public and co-workers.

• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Fast paced, high volume environment involving constant interaction with staff and public. Shifts may vary based on business needs. Must be able to handle intoxicated guests in a professional manner. Must be able to tolerate secondary tobacco smoke.