Restaurant Shift Supervisor

Jacobs Entertainment, Inc. Reno , NV 89510

Posted 7 days ago

General Summary of Job Duties

Oversees restaurant staff and assists in all areas of the front of the house duties.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

  • Makes periodic inspections of all areas.

  • Administer safety policies and procedures and assures adherence to these policies.

  • Prepare and coordinate performance reviews of assigned personnel.

  • Make recommendations on hiring, promotions, and release of personnel.

  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.

  • Adhere to all appearance and uniform standards.

  • Maintain an open line of communication with Management.

  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

  • Ability to accept performance feedback in a professional manner.

  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.

  • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.

  • Practice mutual respect by dealing honestly in all interactions.

  • Use genuine listening skills and offer sincere responses.

  • Promote positive interactions with both external and internal guests through sincere greeting and communications.

  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.

  • If I don't know, I'll find out and if we don't have it, I'll try to get it.

  • Manage staff effectively with timely reviews and address performance issues.

  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.

  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests' needs before they ask.

  • Contribute ideas and solutions to improve customer service.

  • Escort our guests rather than point.

  • Take personal pride in the quality of your work.

  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.

  • Involve managers and employees in business development decisions and cost savings initiatives.

  • Great teams consist of great performers.

  • Create a culture of two-way communication with employees and guests.

  • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • High School Diploma and Equivalent Work Experience

  • 3-5 years related experience and/or training.

  • Must have Hi-volume experience.

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Restaurant Shift Supervisor

Jacobs Entertainment, Inc.