Job Description: Service Assistant
Job Title: Service Assistant
Job Code: 62-THIS IS CURRENTLY ASSISTANT SERVER
FLSA Status: Non-Exempt
Primary Purpose of the Position
Service Assistants are scheduled during peak business hours and provide key support to the Front of House (FOH) team. Service Assistants will be responsible for "Every Guest is My Guest" and will assist in every area in the Front of the House (FOH). Service Assistants provide essential guest service to both the external and internal guests. Service Assistants will participate in the Tip Sharing process.
Deliver chips and salsa to tables that have just been seated
Assist in cleaning tables and re-setting for the next guest.
Maintain clean environment by emptying trash, keeping bathrooms clean and keeping service areas clean and neat.
Re-fill non-alcoholic beverages
Rotate and stock product as needed; includes salsa, chips, ice, and any other items required by the FOH team
Complete assigned prep work to stock and set up stations.
Adhere to all company policies and specifications
Possess good knowledge of the menu in order to provide great Guest service and answer any questions
Ability to lift and carry up to 25 lbs. continuously; includes serving trays, hot plates, etc.
Ability to reach, bend, stoop and clean on a regular basis
Stands/walks 100% of the shift
Ability to read and write handwritten notes
Ability to verbalize and clearly respond to Guests.
Ability to read and write English; effectively communicate with other employees and guests.
Ability to work effectively in a team environment.
We are an Equal Opportunity Employer by both policy and practice and subscribe to Federal and State Laws which forbid discrimination because of race, religion, color, age, sex, gender, national origin, disability, and actual or perceived sexual preference or orientation. Employment at On The Border is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or of the company. Your signature does not modify this at-will agreement.
On The Border