Nemacolin Woodlands Resort Farmington , PA 15437
Posted 4 days ago
Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.
As a server you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating "Real Life Magic" for our guests. You will provide extraordinary guest service - going above and beyond in all situations. The server also has the ability to exercise good judgement in a variety of situations - utilizing interpersonal skills & luxury standards to create a world class dining experience.
ESSENTIAL FUNCTIONS:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
POS - point of sales knowledge & experience
Responsible for actively building & retaining guest relations, acting as a mentor to other associates to provide superior guest service.
Serves guests in a variety of environments, ranging from poolside, fine dining or causal dining restaurants, event spaces & lounges
Perform all tasks assigned by the manager (side-work, cleaning etc.), including other duties outside of daily-weekly checklist duties.
Creating a genuine experience for dining & beverage service, following all SOPs & SOS, resort standards & guest expectations, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interaction & verbiage.
Strong preparation skills - including but not limited to setting up workspace for shift, following health regulations & best practices, preparing sidework stations, cutting fruit garnishes & safely & accurately maintaining daily sidework throughout service
Creates & maintains a clean work environment, including but not limited to specific outlet & outlying areas
Maintaining accurate menu knowledge of cocktails, liquor, beer, wine & food menus, including but not limited to allergens.
Adheres to policies regarding cash handling & all tendered transactions
Notify management of hazardous conditions
Obtain & maintain a RAMP certificate, adhering to the safety regulations & laws set by the state regarding alcohol management & service
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Friendly and out-going personality.
Excellent communication skills.
Ability to stand up to 8 hours at a time.
Must be able to speak the English language fluently.
Ability to lift at least 15lbs.
Must be able to handle high-pressure situations.
Customer service experience preferred; Restaurant experience a plus.
Must be able to work a variety of shifts - including holidays, weekends, evenings, etc.
Strong organizational skills.
Ability to effectively perform multiple tasks.
Ability to interface professionally with business contacts and customers.
Strong understanding of hospitality industry helpful.
These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.
This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.
WHY WORK FOR NEMACOLIN?
Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock-both recipients of the Forbes Travel Guide 2022 Awards-to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits.
At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
AWARDS & ACCOLADES
Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.
ASSOCIATE REFERRAL PROGRAM
ASSOCIATE DISCOUNTS AND BENEFITS
An attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental and vision insurance
Long-term & short-term disability insurance
Employee assistance program
Educational assistance
Local and resort discounts
On-site uniform and dry-cleaning services
Discounted meals during breaks in the associate break areas
Enterprise
(Keywords: Restaurant, Busser, Food Runner, Server Assistant, Food Service, Customer Service, Pennsylvania, Hotel, Hospitality)
Nemacolin Woodlands Resort