Restaurant Reservations Supervisor

Company Description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America's. The only thing missing is you!

What's in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family

• Free meals at our on-site employee restaurant

• Learning programs through our Academies designed to sharpen your skills

• Great Medical and Dental benefits, 401K, Direct Deposit etc.

• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

Reporting to the Restaurant Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Supervise the F&B Outlet team in all aspects of the department and ensure service standards are followed

• Maximize revenues by upselling and following budget guidelines

• Handle guest concerns, reacting quickly and professionally

• Balance operational and Colleague needs

• Have full knowledge of all menus and promotions

• Ensure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlet

• Follow outlet policies, procedures and service standards

• Follow all safety and sanitation policies when handling food and beverage

• Other duties as assigned

Qualifications

• Previous Food and Beverage leadership experience preferred

• Previous Point of Sale system experience required

• Computer literate in Microsoft Window applications required

• University/College degree in a related discipline preferred

• Excellent communication and organizational skills

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team

Additional Information

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS