Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and On-Going Accountabilities
Effectively Manager a Steak 'n Shake Shift
Execute the 14 point walk and correct deficiencies as they arise
Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
Ensure service, hospitality, accuracy and speed standards are achieved
Maintain strict compliance with health, safety and security standards and procedures
Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
Ensure accurate adherence to all State and Federal laws on assigned shift
Lead by Example
Has authority to discipline associates
Recommends associates for hiring and promotion
Recommends associates for termination
Specific Duties and Responsibilities
Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year.
Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service
Immediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Motivate all Associates to deliver great hospitality toward all guests and other associates
Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
Brand Protection: Operating in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people.
Execute the 14-point walk using the "Three in One" tool?" ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re-stocked for meal periods, and constantly moving through the restaurant coaching the directing associates to ensure quality adherence and speed standards are achieved
Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment
Ensure associates are effectively trained using the Steak 'n Shake training program, Earning your Wings
Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Assign and verify all side work is accurately and efficiently completed
Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
Ensure all Safely procedures and policies are strictly adhered to
Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices.
Deploy associates appropriately as planned on the Schedule and Line up sheets
Ensure appropriate staffing levels of well-trained associates on assigned shifts
Complete shift and daily inventory and accurately post into the back office POS System
Check in food delivery, ensure proper storage and post-delivery into the POS
Complete food order based on commissary order guide and enter into ordering system
Maintain strict adherence to cash handling and banking policies and procedures
Complete shift tools and administration duties as assigned by General Manager
REQUIREMENTS: Typical minimum requirement to perform the job.
High School graduate or equivalent education preferred
Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience
Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
Positive, motivating communication skills
Strong organization and time management skills
Strong coaching and mentoring skills
Flexible and adaptable to changing circumstances
Ability to read, write, perform mathematical calculations and analyze data
Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
Able to work in excess of 50 hours per week while standing, walking and stretching
Able to lift, carry, push and pull 30 lbs.
Able to perform any task performed by a service or production associate
Able to see across the restaurant to monitor and oversee the operation
Able to legally operate a motor vehicle
Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
Steak N Shake Co