Restaurant Manager - SOL

Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities!

At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!

Why XRG? Here's a Taste of What We Offer:

• Competitive Pay and Partner Perks: Your hard work deserves recognition. Our generous bonus structure(s) through the Profit for Partners Program add an extra layer of reward to your hard work. We believe in rewarding excellence.

• Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.

• Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match* - because your well-being matters.

• Company-Paid Life Insurance: We've got you covered.

• Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.

• Professional Development Reimbursement Program: Invest in your future with our tuition reimbursement program.

• Employee Referral Program: Share the joy of being part of the XRG team with others.

• Safety & Compliance Incentives: Your well-being is our priority. Benefit from our Safety and Compliance Incentive Program as we maintain a secure and compliant work environment.

• Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands.

• Time Off: Recharge and rejuvenate with paid vacation time. Your well-deserved breaks are essential to your productivity and overall happiness.

• Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered with paid sick leave.

• Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.

• Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!

• Life Beyond Work: Embrace additional benefits such as pet insurance, legal services, and much more!

Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running!

PURPOSE

The Hospitality Manager plays a pivotal role in fostering a culture of excellence, refinement, and impeccable service within the elevated dining establishments. Through strategic training initiatives and continuous improvement, they contribute significantly to the establishment's reputation, ensuring it remains a distinguished and sought-after destination for elevated dining experiences.

DUTIES & RESPONSIBILITIES

Training Program Facilitator & Continuous Training:

• Facilitates Signature brands training programs tailored to the brands specific needs of elevated dining service, including customer service, etiquette, and upscale presentation with the partnership and support of HQ Training and Development team.

• Implement and lead ongoing training sessions to keep the staff updated on menu changes, new offerings, and evolving service standards.

Onboarding & Performance Monitoring:

• Support the onboarding process for new hires, ensuring they are acquainted with the restaurant's culture, service standards, and elevated dining protocols.

• Establish methods for monitoring and evaluating the performance of staff, identifying areas for improvement and providing constructive feedback.

Food and Beverage Menu Knowledge & Service Standards:

• In-depth knowledge of Food, Beverage, Wines, Spirits, and Standards.

• Develop training modules to enhance staff knowledge of the menu, including detailed descriptions of dishes, ingredients, and recommended pairings.

• Communicate service standards that align with the elevated dining concepts, covering aspects such as table settings, wine service, and guest interaction.

• Develop training materials to enhance staff knowledge of wines, spirits, and cocktails, with an emphasis on pairing recommendations and serving protocols.

Customer Interaction & Upselling Techniques:

• Train staff on the art of customer interaction in a fine dining setting, including maintaining professionalism, handling special requests, and creating a personalized experience.

• Supporting effective upselling techniques, ensuring staff can confidently recommend premium menu items and beverages.

Etiquette and Protocol:

• Provide guidance on fine dining etiquette, including proper use of cutlery, napkin etiquette, and other elevated dining protocols.

Compliance and Standards:

• Ensure that all staff members are well-versed in compliance with health and safety regulations, alcohol service laws, and any other relevant industry standards.

• Assists and/or completes additional tasks as assigned.

QUALIFICATIONS & SKILLS

• Collaboration; Collaborate consistently with HQ Training & Development, kitchen staff, sommeliers, and other departments to ensure a cohesive and synchronized approach to service and customer experience.

• Adaptability; Flexibility to adapt training methods based on changes in food and beverage menu, service standards, or industry trends.

• Strategic thinking to contribute to the overall success of the establishment.

• Strong verbal and written communication skills for effective collaboration with leadership. staff, and guests.

• 3 years' experience in supervisory position, in a high-volume fine dining full-service restaurant.

• Ability to work independently and as a team.

• Valid Driver's License with clean motor vehicle driving record.

• Proof of eligibility to work in the United States.

• 21+years of age.

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

• Work in an environment that is subject to varying levels of noise, the severity of which depends upon guest volume

• Fast paced, high-volume, full-service restaurant

• Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to walk long periods of time

• Ability to stand for long periods of time

• Ability to use hands to handle, control, or feel objects, tools, or controls.

• Ability to repeat the same movements for long periods of time

• Ability to understand the speech of another person

• Ability to speak clearly so listeners can understand

• Ability to push and lift to 50 lbs.

• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

DISCLAIMER

This job description is a summary of duties, which you as a Hospitality Manager are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.