Quest Group Executive Search & Staffing Solutions Utica, NY , Oneida County, NY
Posted Yesterday
Job Description Job Description Position Summary: As a General Manager, you will oversee daily operations, ensure exceptional customer service, manage staff, and maintain a positive work environment.
This role requires strong leadership, organizational skills, and a commitment to upholding company standards. Key Responsibilities: Supervise and lead a team of 15-25 employees to ensure smooth operations during high-volume service hours.
Manage scheduling, time off requests, and the onboarding process for new employees. Demonstrate excellent conflict resolution skills by mediating staff conflicts and diplomatically addressing customer complaints. Maintain a positive and collaborative workplace culture through effective communication and team-building initiatives.
Monitor inventory levels, order supplies as needed, and ensure proper inventory management procedures. Implement and enforce company policies and procedures, ensuring compliance with health and safety regulations. Oversee the opening of the new stores, utilizing previous experience in new store openings to ensure a successful launch.
Required Qualifications: Previous experience in a managerial role within the restaurant industry. Proficiency with POS systems, specifically Aloha.
Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team. Experience in inventory management and familiarity with quality control procedures. Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Exceptional problem-solving abilities and conflict-resolution skills. Preferred Qualifications: Experience in Back-of-House (BOH) operations.
Previous experience in opening new restaurant locations. Benefits: Competitive salary and benefits package. Opportunity to lead and grow within a dynamic and expanding company. Health insurance options available (starting in Q1). Positive and collaborative work environment.
Quest Group Executive Search & Staffing Solutions