H-E-B Midland , TX 79701
Posted 3 weeks ago
Responsibilities
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience.As a Restaurant Manager, you'll provide excellent customer service, monitor customer service levels and production flow, and control quality of prepared foods for sale to restaurant guests. You'll also perform supervisory responsibilities, including scheduling, training, and developing Partners.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... ability to influence and develop your Partners to serve as the face of H-E-B Restaurants?HEAD FOR BUSINESS... desire to lead in a fast-paced, hands-on environment?PASSION FOR RESULTS... drive to focus your Team's efforts on excellence and guest satisfaction?We are looking for:- 1+ years of restaurant/related experience- knowledge of food preparation and equipment- customer service skills- a model of hospitality; a sense of urgency
What is the work?Management:- Directly supervises kitchen and front of house Partners- Trains / manages staff; supervises / coordinates all related culinary activities- Manages / documents performance; contributes to performance reviews and continual Partner coaching- Oversees performance of Partners in assigned areas of responsibility- Assists in scheduling crew shifts, lunches, and breaks- Assists in time and attendance tracking of all Partners- Assists in training new Partners- Assists in ordering ingredients and wrap supplies for product- Provides internal customer service- Frequently performs hourly Partner processes and duties in a proficient manner
Food Safety / Sanitation / Quality Control:- Ensures / coaches to overall cleanliness, sanitation, and safety of all areas- Works closely with Partners to ensure cleanliness and sanitation requirements of all venues meet SOP, QA, and ORT standards- Oversees proper receiving, storage, rotation, and pars for all items within department- Maintains consistent food specifications, including taste, appearance, presentation, portion control, and quality utilizing VTA standards- Ensures sanitation compliance in food preparation areas; performs CIRs for department- Maintains a clean and sanitary work area throughout the kitchen, walk-ins, and storage- Oversees and monitors shrink
What is your background?- Minimum age 18 (mandatory)- 1+ years of related experience, completion of internal School of Retail Management (SORM) or equivalent training- Completion of AST / TABC and material-handling equipment (MHE) certifications upon hire- Food Safety Manager certification; AST certification- Food safety certification (preferred)Do you have what it takes to be a fit as a FOH Manager for H-E-B?- Knowledge of food preparation and equipment- Knowledge of beer and wine (preferred)- Proficiency in H-E-B systems and Microsoft Office- Advanced customer service skills
Advanced communication and organization skills- Ability to read / interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals- Ability to write routine reports and correspondence- Ability to speak effectively before groups of all sizes- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form- Ability to respond quickly and appropriately to guest concerns and complaints
Ability to work a flexible schedule, including opening, closing, weekend, holiday shifts- Ability to organize, prioritize, and accomplish multiple tasks with attention to detail
Can you...- Function in a fast-paced, retail environment- Work extended hours and / or rotating schedules- Safely maneuver around moving mechanical parts- Constantly* reach at waist, grasp- Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
Responsibilities H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience. As a Restaurant Manager, you'll provide excellent customer service, monitor customer service levels and production flow, and control quality of prepared foods for sale to restaurant guests. You'll also perform supervisory responsibilities, including scheduling, training, and developing Partners. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... ability to influence and develop your Partners to serve as the face of H-E-B Restaurants? HEAD FOR BUSINESS... desire to lead in a fast-paced, hands-on environment? PASSION FOR RESULTS... drive to focus your Team's efforts on excellence and guest satisfaction? We are looking for: - 1+ years of restaurant/related experience - knowledge of food preparation and equipment - customer service skills - a model of hospitality; a sense of urgency What is the work? Management:
Directly supervises kitchen and front of house Partners
Trains / manages staff; supervises / coordinates all related culinary activities
Manages / documents performance; contributes to performance reviews and continual Partner coaching
Oversees performance of Partners in assigned areas of responsibility
Assists in scheduling crew shifts, lunches, and breaks
Assists in time and attendance tracking of all Partners
Assists in training new Partners
Assists in ordering ingredients and wrap supplies for product
Provides internal customer service
Frequently performs hourly Partner processes and duties in a proficient manner Food Safety / Sanitation / Quality Control:
Ensures / coaches to overall cleanliness, sanitation, and safety of all areas
Works closely with Partners to ensure cleanliness and sanitation requirements of all venues meet SOP, QA, and ORT standards
Oversees proper receiving, storage, rotation, and pars for all items within department
Maintains consistent food specifications, including taste, appearance, presentation, portion control, and quality utilizing VTA standards
Ensures sanitation compliance in food preparation areas; performs CIRs for department
Maintains a clean and sanitary work area throughout the kitchen, walk-ins, and storage
Oversees and monitors shrink What is your background?
Minimum age 18 (mandatory) - 1+ years of related experience, completion of internal School of Retail Management (SORM) or equivalent training
Completion of AST / TABC and material-handling equipment (MHE) certifications upon hire
Food Safety Manager certification; AST certification
Food safety certification (preferred) Do you have what it takes to be a fit as a FOH Manager for H-E-B?
Knowledge of food preparation and equipment
Knowledge of beer and wine (preferred)
Proficiency in H-E-B systems and Microsoft Office
Advanced customer service skills
Advanced communication and organization skills
Ability to read / interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of all sizes
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to respond quickly and appropriately to guest concerns and complaints
Ability to work a flexible schedule, including opening, closing, weekend, holiday shifts
Ability to organize, prioritize, and accomplish multiple tasks with attention to detail Can you...
Function in a fast-paced, retail environment
Work extended hours and / or rotating schedules
Safely maneuver around moving mechanical parts
Constantly* reach at waist, grasp
Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
Frequently stand, walk, pivot
Frequently be exposed to wet and cold conditions
Occasionally sit, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
Occasionally be exposed to heat, ambient temperatures, and loud noise
Demonstrate the ability to lift 80 lbs, and manage in excess of 80 lbs with a team lift
H-E-B