Restaurant Manager - Pretzel Factory

Set the standard of Guest Service Excellence at the Boardwalk's newest Edition: The Pretzel Factory!

Get in on the ground level of something new and exciting at the Boardwalk: The Pretzel Factory! But this is only the beginning. You will be responsible for not only the Pretzel Factory, but the Cafe Espresso Kiosk and Carts operations. What? Job Growth and Career Advancement? You bet.

About You

• Love creating a welcoming environment for guests as they come in for some famous Boardwalk favorites throughout their day

• Enjoy running an efficient and productive restaurant

• Team-oriented manager willing to coordinate with other managers

• Strong decision making skills Value safety and hold to above and beyond standards

• Love looking good and polished

• Willing to work a flexible schedule including evenings, weekends, and holidays, overtime, and split shifts as needed.

You'll Love

• Free rides for yourself, friends and family

• Free parking

• Discounts on Season Passes

• Discounts on food and merchandise

• Working at the beach

• Employee events and activities (Parties, Tournaments, Pancakes, and more!)

• Reward programs

• Health Care (Medical, Dental, Vision, and Mental Health for you and your family!)

• 401k and Profit Sharing

• Paid Time Off

• Employer-Paid Life Insurance

• Life Insurance Buy-Up Options

• Long-Term Disability

• Employee Assistance and Travel Assist Programs

• Bonuses

• Career development and training

• Pre-tax child and dependent care accounts

What you'll be doing

People travel from all over the world to experience everything the Boardwalk has to offer. You will be responsible for managing and operating The Pretzel Cart, an integral part of the Boardwalk Experience and related operations.

• Responsible for planning food, alcohol purchases and labor requirements, inventories and menus.

• Schedule, train, develop, evaluate, inspire and motivate staff.

What you'll need

• A history of amazing Guest Service

• At least one year of management or supervisory experience in a restaurant and bar or related food service environment. A degree in hotel or restaurant management or extensive culinary course work may be substituted for 6 months of the required experience.

• Willingness to model our Guest Service Principles of: Be There, Make Their Day, Choose Your Attitude and Have Fun

• Clear understanding of labor and food cost controls, food products, portion control and menu engineering.

• Proof of an existing ServSafe certification or obtain ServSafe Food Handler within 30 days of hire and Must obtain ServSafe Manager food safety certification within one year of employment.

• Willingness to work as early as 6am to as late as 2am.

What you'll be doing

• Greet every Guest and answer Guests questions while providing consistent, friendly and helpful guest service.

• Manage the operation of restaurant and related satellite operations

• Perform "Manager in Charge" shifts.

• Schedule, train, develop, evaluate, inspire and motivate staff.

• Analyze revenue and operating hours and make recommendations to maximize profitability.

• Control overhead, labor and food costs.

• Observe and evaluate restaurant operation and makes recommendations to training procedures to improve efficiency and quality of customer service.

• Ensure product is prepared observing for quality, safety and consistency.

• Maintain restaurant appearance and ensure dining room cleanliness.

• Set clear expectation to staff of restaurant(s) management and requirement and ensure standards are being met.

• Act as liaison between guests and restaurant staff to ensure guest satisfaction.

• Handle guest and employee complaints.

• Handle cash over/short forms for guests and conduct cashier audits.

• Promote teamwork, coach, council and inspire employees within established company policies.

• Complete weekly and monthly inventory.

• Purchase of food, beer and restaurant supplies.

• Maintain tracking of operational files; temp logs, training logs, observations and other documentation.

• Ensure that the restaurant is operating within compliance of safe operating procedures for food preparation and storage.

• Conduct daily/monthly safety inspections for food and cleanliness.

• Conduct and oversee completion of safety and guest service observation forms.

• Take hourly sale readings and calculate restaurant productivity.

• Apply, implement and enforce polices: labor laws, alcoholic beverage and Company policies.

• Keep abreast of food trends and cooking techniques and suggests menu upgrades.

• Anticipate long range employment needs and coordinate with Food Service Department Manager.

• Interview seasonal lead position applicants and ensures location is staffed with leadership preparedness.

• Ensure that kitchen and refrigeration equipment is maintained, and coordinate repairs as required.

• Conduct staff meetings and training sessions.

• Keep Food Service leadership informed of significant concerns and issues.

• Perform duties of a Food Service Operator as required.

• May be assigned to support other location's as needed.

• Promote the company events to employees.

• Attend staff meetings.

• Other duties as assigned.

Your Superpowers

• Ability to work as a team leader; train, motivate, inspire and supervise employees.

• Ability to utilize software programs used by Food Service Department.

• Ability to perform basic math calculations.

• Ability to learn to operate the different functions of a cash register.

• Ability to learn, comply and enforce all Food Service department/company policies.

• Ability to stay focused on the job, while taking orders from many guests.

• Ability to follow verbal and written directions.

• Ability to communicate clearly to guests and employees to give instructions and directions.

• Ability to train and motivate staff to provide consistent, friendly and helpful service.

• Ability to effectively utilize e-mail for communicating.

• Ability to respond appropriately to difficult customer service situations, and to resolve guest issues.

• Ability to multitask and work in a very fast paced environment.

• Ability to work well under pressure with speed and accuracy.

• Ability to make quick decisions.

Your Physical Requirements

• Able to move and lift equipment and products weighing up to 45 lbs.

• Able to stand and walk up to 8 hours per day.

• Able to walk up and down stairs.

• Able to perform physically demanding work: lifting, bending, reaching, twisting, pushing, pulling, carrying and stocking of materials and equipment.

• Able to hear normal conversations on the telephone and in person.

• Able to see, read and write instructions and correspondences.

• Bi-manual dexterity

Additional Information

o Age Requirements:

18+

o Schedule:

Any day of the week. Must work holidays and weekends

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