Stanford Hotel Group Honolulu , HI 96812
Posted 6 days ago
Pay Rate: $28.40/hour
Hilton Waikiki Beach is seeking an energetic on-call Restaurant Greeter/Host to join their M.A.C. 24/7 and F&B Team!
The Restaurant Greeter/Host is responsible for welcoming, seating guests and coordinating the activities in the restaurant to service our guests. Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations. Employees may be required to work varying schedules to reflect the business needs of the hotel and M.A.C. 24/7. Position report to the Director of F&B and Restaurant Manager.
Essential Duties and Responsibilities:
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Abides and follows all CDC, Brand and County COVID-19 regulations
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
Exhibits knowledge of all items on the menu, drink and wine list
Possesses a valid liquor card at all times
Processes customer restaurant bills promptly and accurately
Ensure the table is properly set before seating guests
Assign server station assignments
Seat guests and manage the seating chart for rotation of stations
Greet and seat guest properly and present menus
Perform opening and closing duties, as needed
Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Assist fellow team members and other departments whenever necessary to maintain positive working relationships.
Answer phone punctually and properly
Responsible for taking take out and room service orders, then giving the orders to the appropriate Server/Bartender to be entered into the MICROS POS
Answer and record all reservation inquiries on the OpenTable reservations systems
Collect menus from dining room ensuring they are clean, presentable and organized
Ensuring the Host stand has adequate supplies (ie: Keiki menus, Crayons, Takeout menus, seasonal flyers
Demonstrates knowledge of hotel, in-house facilities and local information to respond to customer questions
Ensure the area near the entrance of the restaurant and host stand are clean, neat and presentable
Remove extra table settings when seating guest and review table collateral introducing M.A.C. specials, drinks, seasonal promotions 10%
Effective verbal communication with Managers and other F&B Team Members using two way radio via ear piece 10%
Performs other duties as assigned by the manager and required to provide "Can Do" attitude and genuine hospitality
Minimum Requirements:
High school diploma or equivalent required
1-2 years customer service experience with 1-2 years previous Restaurant Experience, preferably within the Hotel Industry preferred.
Positive attitude and interpersonal skills
Able to obtain Yellow Honolulu Liquor Commission Card, required.
TB Clearance, required
Must have scheduling flexibility when working alternating shifts.
Must be able to perform in a high volume environment.
Previous experience with Micros/POS system preferred.
Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of your request.
Stanford Hotel Group